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Front Desk Associate Row House Fitness

Xponential Fitness • Centennial, CO 80111 • Posted 30+ days ago

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In-person • Full-time • Entry Level

Job Highlights

Using AI ⚡ to summarize the original job post

Xponential Fitness is seeking a Front Desk Associate for Row House Fitness, focusing on driving sales and service excellence. This role involves interacting with clients daily to create a supportive community, managing multiple revenue streams, and ensuring exceptional customer service. The ideal candidate will have a passion for fitness, strong sales and customer service skills, and the ability to work a flexible schedule.

Responsibilities

  • Lead generation including Grassroots Marketing and networking
  • Membership and retail sales
  • Supervise Sales Representatives
  • Collect outstanding dues
  • Maintain cleanliness and organization of the studio
  • Enforce studio policies and procedures
  • Provide exceptional level of customer service at the studio to existing members via face-to-face service, phone and email
  • Become proficient at ClubReady software to troubleshoot client account inquiries and possible sales opportunities
  • Contact prospects/leads to schedule barre class and enroll them in a membership
  • Drive and retain retail and membership sales
  • Maintain organization of staff, cleanliness and organization of the Studio
  • Enforce policies and procedures relating to customers
  • Ensure all forms, administrative supplies and studio literature is stocked and visible
  • Participate in as many networking/community events in the surrounding community and studio promotions as possible to be scheduled with Corporate
  • Execute light Operational duties such as: ordering supplies, scheduling staff, aid with social media and anything else Owner sees fit

Qualifications

Required

  • 1 year of fitness sales or relevant sales experience preferred
  • Confident in generating personal sales and training Sales Reps
  • Ability to manage and drive multiple revenue streams including memberships and retail
  • Excellent communication and strong interpersonal skills in person and over the phone
  • Solution-based and results oriented, competitive spirit
  • Ability to recognize areas of improvement and make changes using good judgment
  • Proficiency with computers and Studio software
  • Candidate must be able to work a flexible schedule with nights and weekend availability

About Xponential Fitness

Xponential Fitness is the largest fitness franchise group offering a variety of boutique fitness brands in categories such as Pilates, Barre, Stretching, Boxing, and more. They aim to make boutique fitness accessible to all through energetic, personalized workout experiences with qualified instructors. With multiple studio locations in the U.S., they provide opportunities for a transformative fitness journey.

Full Job Description

A national leader in fitness is currently expanding the team and seeking a qualified Front Desk Associates that are focused on driving sales and service excellence for our luxury fitness brand. This is the perfect opportunity to interact with clients on a daily basis to create a supportive and meaningful community! REQUIREMENTS: * 1 year of fitness sales or relevant sales experience preferred * Confident in generating personal sales and training Sales Reps * Ability to manage and drive multiple revenue streams including memberships and retail * Must have excellent communication and strong interpersonal skills in person and over the phone * Must be solution-based and results oriented, competitive spirit * Ability to recognize areas of improvement and make changes using good judgment * An affinity and passion for fitness * Professional, punctual, reliable and neat and organized * Strong attention to detail and accuracy * Trustworthy and ability to handle confidential information * Ability to work harmoniously with co-workers, clients and the general public * Proficiency with computers and Studio software *Candidate must be able to work a flexible schedule with nights and weekend availability. DUTIES: * Lead generation including Grassroots Marketing and networking * Membership and retail sales * Supervise Sales Representatives * Collect outstanding dues * Maintain cleanliness and organization of the studio * Enforce studio policies and procedures * Provide exceptional level of customer service at the studio to existing members via face-to-face service, phone and email * Become proficient at ClubReady software to troubleshoot client account inquiries and possible sales opportunities * Contact prospects/leads to schedule barre class and enroll them in a membership * Drive and retain retail and membership sales * Maintain organization of staff, cleanliness and organization of the Studio * Enforce policies and procedures relating to customers * Ensure all forms, administrative supplies and studio literature is stocked and visible * Participate in as many networking/community events in the surrounding community and studio promotions as possible to be scheduled with Corporate * Execute light Operational duties such as: ordering supplies, scheduling staff, aid with social media and anything else Owner sees fit * Any other duties as assigned COMPENSATION & PERKS: * This position offers hourly base rate plus commission opportunities * Unlimited Row House Membership while employed * Employee Retail Discount