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Assistant Manager
Dunkin' • Fort Lauderdale, FL 33313 • Posted 30+ days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
Assistant Managers at Dunkin' support Restaurant Managers in developing a team dedicated to delivering great guest experiences and profitable sales. They foster a team environment, promote guest satisfaction, and drive profitability through operational excellence and adherence to Brand standards.
Responsibilities
- Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
- Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
- Support development of team members through effective cross training, deployment, and delegation of responsibilities.
- Hold team members accountable for their behavior and performance, addressing concerns promptly.
- Hold guests as highest priority and role model exceptional guest service.
- Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests.
- Ensure Brand standards and systems are executed.
- Monitor team performance to ensure quality, service, and cleanliness standards are met at all times.
- Complete all required training including ServSafe® certification.
- Drive sales through effective execution of restaurant standards and marketing initiatives.
- Delegate and lead processes to control labor costs, food costs, and cash.
- Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
- Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
- Comply with all restaurant, Brand, and franchisee policies.
Qualifications
Required
- Able to clearly express oneself verbally and in writing (English)
- Math and financial management
- Restaurant, retail, or supervisory experience
- At least 18 years of age
- High school diploma (or equivalent)
About Dunkin'
Dunkin is a renowned coffee and baked goods chain known for its famous Iced Coffee and a wide range of bakery favorites. They also offer ready-to-drink iced coffee and milk beverages in delicious flavors like Mocha, French Vanilla, Espresso, and Original. Whether you need a morning energy boost or a delightful treat throughout the day, Dunkin provides a convenient and flavorful experience for customers on-the-go.
Full Job Description
**ASSISTANT MANAGER**
Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.
**Responsibilities Include:**
**Team Environment** - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.
**Operations Excellence for Guest Satisfaction** - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.
**Profitability** - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.
**Qualifications:**
**Skills**
+ Able to clearly express oneself verbally and in writing (English)
+ Math and financial management
+ Restaurant, retail, or supervisory experience
+ At least 18 years of age
+ High school diploma (or equivalent)
**Required Competencies**
+ Guest Focus - anticipate and understand guests' needs and exceed their expectations.
+ Passion for Results - set compelling targets and deliver on commitments.
+ Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
+ Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
+ Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively..
Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.
**Responsibilities Include:**
**Team Environment** - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.
**Operations Excellence for Guest Satisfaction** - Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.
**Profitability** - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.
**Qualifications:**
**Skills**
+ Able to clearly express oneself verbally and in writing (English)
+ Math and financial management
+ Restaurant, retail, or supervisory experience
+ At least 18 years of age
+ High school diploma (or equivalent)
**Required Competencies**
+ Guest Focus - anticipate and understand guests' needs and exceed their expectations.
+ Passion for Results - set compelling targets and deliver on commitments.
+ Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
+ Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
+ Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively..
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