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Shift Leader
Dunkin' • Island Lake, IL 60042 • Posted 30+ days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
Shift Leaders at Dunkin' Donuts are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. The role involves maintaining operational excellence, supporting a respectful team environment, communicating shift priorities, supporting training, providing coaching and feedback, and ensuring a safe, secure, and healthy work environment.
Responsibilities
- Maintain Operational Excellence
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
- Work in a Team Environment
- Create and maintain a guest first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
- Drive Profitability
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over/short during shift
- Ensure all products are prepared according to Brand standards
Qualifications
Required
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- High School diploma or equivalent, preferred
About Dunkin'
Dunkin is a renowned coffee and baked goods chain known for its famous Iced Coffee and a wide range of bakery favorites. They also offer ready-to-drink iced coffee and milk beverages in delicious flavors like Mocha, French Vanilla, Espresso, and Original. Whether you need a morning energy boost or a delightful treat throughout the day, Dunkin provides a convenient and flavorful experience for customers on-the-go.
Full Job Description
**Shift Leader**
Dunkin' Donuts Shift Leader Job Summary
Summary:
Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities Include
1. Maintain Operational Excellence
2. Support a respectful team environment
3. Communicate shift priorities, goals and results with team members
4. Support the training of crew members as requested
5. Provide coaching and feedback to crew members
6. Work in a Team Environment
7. Create and maintain a guest first culture in the restaurant
8. Resolve guest issues
9. Ensure Brand standards, recipes, and systems are executed
10. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
11. Drive Profitability
12. Drive sales goals and results
13. Execute restaurant standards and marketing initiatives
14. Manage cash over/short during shift
15. Ensure all products are prepared according to Brand standards
Skills/Qualifications
+ Fluent in English
+ Restaurant, retail, or supervisory experience
+ Math and writing skills
+ Basic computer skills
+ High School diploma or equivalent, preferred
Competencies
1. Passion for Results
2. Understands and exceeds guest expectations, needs and requirements
3. Develops and maintains guest relationships
4. Displays a sense of urgency with guests
5. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
6. Resolves guest concerns by following Brand recommended guest recovery process
7. Guest Focus
8. Sets and maintains high standards for self and others, acts as a role model
9. Consistently meets or exceeds goals
10. Contributes to the overall team performance; understands how his/her role relates to others
11. Problem Solving and Decision Making
12. Identifies and resolves issues and problems
13. Uses information at hand to make decisions and solve problems; includes others when necessary
14. Interpersonal Relationships & Influence
1. Develops and maintains relationships with team
2. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
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