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Service Manager
Patten CAT • Oglesby, IL 61348 • Posted 30+ days ago
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In-person • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Service Manager at Patten CAT is responsible for overseeing all aspects of the Service Department, including maintenance, repair, and reconditioning of equipment. This role requires a deep knowledge of construction equipment maintenance, the ability to ensure efficient shop operations, and a continuous improvement mindset. The Service Manager plays a crucial role in achieving customer satisfaction, employee engagement, and profitability.
Responsibilities
- Responsible for all Shop Service and support activities at one Altorfer Branch location.
- Exemplify corporate values of Integrity, Customer Focus, Accountability, and Teamwork.
- Provide leadership to achieve customer satisfaction, employee engagement, and profitability.
- Manage the Shop Service P&L.
- Conduct regular meetings to coordinate activities, provide guidance, and communicate company strategy.
- Manage day-to-day activities of Service Department personnel.
- Manage work-flow and scheduling for high customer satisfaction and shop efficiency.
- Manage service, repair, and reconditioning of machines and components.
- Manage new and used equipment inspection, service, and preparation for the Sales Department.
- Manage shop customer communications.
- Manage the work order process from opening jobs through job invoicing.
- Develop quotes for complex jobs and quote approvals.
- Enforce work rules and company policies.
- Manage all Work In Progress (WIP).
- Conduct semi-annual performance reviews for all direct reports.
- Ensure operations conform to industry and company performance metrics and benchmarks.
- Occasionally participate in sales calls with Sales Reps.
Qualifications
Required
- Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
- Experience as an Equipment Manager or Service Manager/Supervisor is a plus.
- Advanced user of all Microsoft Office products, including Excel.
- Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL is a plus.
- Working knowledge of CODA is a plus.
- Working knowledge of a P&L and financial statements.
- Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
- Exceptional communication, management, leadership and interpersonal skills.
- Working knowledge of OSHA and EPA regulations as they relate to the industry.
- Ability to carry on effective communication with customers to maintain a high level of customer loyalty.
Full Job Description
Working Hours/Days
7am-4pm
Overview
POSTION SUMMARY:The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.
Basic Duties
PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):
+ The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Altorfer Branch location.
+ Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
+ Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
+ Responsible for the Shop Service P&L
+ Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
+ Manage day-to-day activities of Service Department personnel
+ Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
+ Manage service, repair and reconditioning of machines and components
+ Manage new and used equipment inspection, service and preparation for the Sales Department
+ Manage shop customer communications
+ Manage the work order process from opening jobs through job invoicing
+ Develop quotes for complex jobs and quote approvals
+ Consistently enforce work rules and company policies
+ Effectively manage all Work In Progress (WIP)
+ Conduct semi-annual performance reviews for all direct reports
+ Ensure operations conform to industry and company performance metrics and benchmarks
+ Occasionally participate in sales calls with Sales Reps.
SUPERVISORY RESPONSIBILITIES: Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, Helpers
Qualifications
EDUCATION/QUALIFICATION/EXPERIENCE:
+ Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
+ Experience as an Equipment Manager or Service Manager/Supervisor a plus
+ Advanced user of all Microsoft Office products to include Excel
+ Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus
+ Working knowledge of CODA a plus
SKILLS/ABILITIES:
+ Working knowledge of a P&L and financial statements
+ Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
+ Exceptional communication, management, leadership and interpersonal skills
+ Working knowledge of OSHA and EPA regulations as they relate to the industry
+ Ability to carry on effective communication with customers to maintain a high level of customer loyalty
Equal Opportunity Employer M/F/Disabled/Vets
Physical Requirements/Working Conditions
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
"C" Constantly (6-8 hrs/day), "F" Frequently (3-6 hrs/day), "O" Occasionally (up to 3hrs/day), or "NA" if not applicable.
F
Climbing
F
Stooping
F
Kneeling
F
Crouching
O
Crawling
F
Reaching
F
Standing
F
Sitting
F
Walking
F
Grasping
F
Repetitive Motion
F
Keyboarding
Pulling
Lifting
Pushing
O
Up to 25 lbs.
O
Up to 25 lbs.
O
Up to 25 lbs.
O
26-50 lbs.
O
26-50 lbs.
O
26-50 lbs.
O
Over 50 lbs
O
Over 50 lbs.
O
Over 50 lbs.
C
Subject to both inside and outside conditions
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Req No.2023-4392
CategoryManagement
LocationUS-IL-Oglesby
TypeRegular Full-Time
Union or Non-UnionNon-Union
DivisionHeavy
CompanyAltorfer Industries Inc.
7am-4pm
Overview
POSTION SUMMARY:The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.
Basic Duties
PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):
+ The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Altorfer Branch location.
+ Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
+ Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
+ Responsible for the Shop Service P&L
+ Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
+ Manage day-to-day activities of Service Department personnel
+ Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
+ Manage service, repair and reconditioning of machines and components
+ Manage new and used equipment inspection, service and preparation for the Sales Department
+ Manage shop customer communications
+ Manage the work order process from opening jobs through job invoicing
+ Develop quotes for complex jobs and quote approvals
+ Consistently enforce work rules and company policies
+ Effectively manage all Work In Progress (WIP)
+ Conduct semi-annual performance reviews for all direct reports
+ Ensure operations conform to industry and company performance metrics and benchmarks
+ Occasionally participate in sales calls with Sales Reps.
SUPERVISORY RESPONSIBILITIES: Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, Helpers
Qualifications
EDUCATION/QUALIFICATION/EXPERIENCE:
+ Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
+ Experience as an Equipment Manager or Service Manager/Supervisor a plus
+ Advanced user of all Microsoft Office products to include Excel
+ Working knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plus
+ Working knowledge of CODA a plus
SKILLS/ABILITIES:
+ Working knowledge of a P&L and financial statements
+ Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
+ Exceptional communication, management, leadership and interpersonal skills
+ Working knowledge of OSHA and EPA regulations as they relate to the industry
+ Ability to carry on effective communication with customers to maintain a high level of customer loyalty
Equal Opportunity Employer M/F/Disabled/Vets
Physical Requirements/Working Conditions
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
"C" Constantly (6-8 hrs/day), "F" Frequently (3-6 hrs/day), "O" Occasionally (up to 3hrs/day), or "NA" if not applicable.
F
Climbing
F
Stooping
F
Kneeling
F
Crouching
O
Crawling
F
Reaching
F
Standing
F
Sitting
F
Walking
F
Grasping
F
Repetitive Motion
F
Keyboarding
Pulling
Lifting
Pushing
O
Up to 25 lbs.
O
Up to 25 lbs.
O
Up to 25 lbs.
O
26-50 lbs.
O
26-50 lbs.
O
26-50 lbs.
O
Over 50 lbs
O
Over 50 lbs.
O
Over 50 lbs.
C
Subject to both inside and outside conditions
Need help finding the right job?
We can recommend jobs specifically for you!
Req No.2023-4392
CategoryManagement
LocationUS-IL-Oglesby
TypeRegular Full-Time
Union or Non-UnionNon-Union
DivisionHeavy
CompanyAltorfer Industries Inc.
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