Job Search Assistant
Shift Leader
Dunkin' • Lebanon, TN 37087 • Posted 30+ days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Shift Leader at Dunkin' is responsible for supporting management in the daily operations of the restaurant, ensuring adherence to brand and franchise standards, engaging with guests and employees, and assuming managerial responsibilities as needed. This role involves a focus on guest satisfaction, maintaining cleanliness and organization, coaching and training team members, and performing various operational tasks.
Responsibilities
- Support the manager in daily operations, striving towards excellence
- Maintain an elevated level of focus on 100% Guest Satisfaction
- Ensure all policies and procedures are adhered to according to franchise and brand standards, including but not limited to food safety and cleanliness, product promotions, and cash handling
- Coach and train a dedicated team as directed by management; provide feedback to management and crew
- Deploy team members appropriately throughout the shift, communicate crew responsibilities
- Perform as a member of the crew in food production, guest service, store cleanliness and organization
- Assume assigned management duties as required
Qualifications
Required
- Excellent interpersonal skills to provide the highest level of customer service
- Strong leadership, communication, and organizational skills
- Desire to be a team member within a growing organization
- A positive attitude; elevated level of integrity; strong work ethic; ability to multi-task
- Knowledge and understanding of restaurant operations
- Lifting objects including boxes, baskets and pans up to 50 lbs (if applicable)
- Ability to stand for extended periods of time
About Dunkin'
Dunkin is a renowned coffee and baked goods chain known for its famous Iced Coffee and a wide range of bakery favorites. They also offer ready-to-drink iced coffee and milk beverages in delicious flavors like Mocha, French Vanilla, Espresso, and Original. Whether you need a morning energy boost or a delightful treat throughout the day, Dunkin provides a convenient and flavorful experience for customers on-the-go.
Full Job Description
**Job Description**
**Description**
**Job Summary:**
+ We are seeking positive, experienced individuals to join our team. Shift Leaders are responsible for supporting management in performing the daily operations of the restaurant in accordance with brand and franchise standards, engaging with guests and employees, assuming responsibility for the restaurant as required to provide managerial coverage.
**Primary Duties and Responsibilities:**
+ Support the manager in daily operations, striving towards excellence
+ Maintain an elevated level of focus on 100% Guest Satisfaction
+ Ensure all policies and procedures are adhered to according to franchise and brand standards, including but not limited to food safety and cleanliness, product promotions, and cash handling
+ Coach and train a dedicated team as directed by management; provide feedback to management and crew
+ Deploy team members appropriately throughout the shift, communicate crew responsibilities
+ Perform as a member of the crew in food production, guest service, store cleanliness and organization
+ Assume assigned management duties as required
**Compensation and Benefits:**
+ Competitive weekly pay, plus tips
+ A leadership team that provides training and support
+ Opportunities for personal career growth within our team
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
_**You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees._
**Requirements**
+ Excellent interpersonal skills to provide the highest level of customer service
+ Strong leadership, communication, and organizational skills
+ Desire to be a team member within a growing organization
+ A positive attitude; elevated level of integrity; strong work ethic; ability to multi-task
+ Knowledge and understanding of restaurant operations
+ Lifting objects including boxes, baskets and pans up to 50 lbs (if applicable)
+ Ability to stand for extended periods of time
**About**
Why DUNKIN'?
Sure, it's the coffee and the tasty baked goods. But more than that, it's the people behind the counter, who make Dunkin' Donuts what it really is, creating a culture and place that isn't the typical fast-food joint. It is the fast-paced, fun- paced world of Dunkin' Donuts.
© 2020. Catalano Management, LLC/Route 65 Management, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.
**Description**
**Job Summary:**
+ We are seeking positive, experienced individuals to join our team. Shift Leaders are responsible for supporting management in performing the daily operations of the restaurant in accordance with brand and franchise standards, engaging with guests and employees, assuming responsibility for the restaurant as required to provide managerial coverage.
**Primary Duties and Responsibilities:**
+ Support the manager in daily operations, striving towards excellence
+ Maintain an elevated level of focus on 100% Guest Satisfaction
+ Ensure all policies and procedures are adhered to according to franchise and brand standards, including but not limited to food safety and cleanliness, product promotions, and cash handling
+ Coach and train a dedicated team as directed by management; provide feedback to management and crew
+ Deploy team members appropriately throughout the shift, communicate crew responsibilities
+ Perform as a member of the crew in food production, guest service, store cleanliness and organization
+ Assume assigned management duties as required
**Compensation and Benefits:**
+ Competitive weekly pay, plus tips
+ A leadership team that provides training and support
+ Opportunities for personal career growth within our team
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
_**You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees._
**Requirements**
+ Excellent interpersonal skills to provide the highest level of customer service
+ Strong leadership, communication, and organizational skills
+ Desire to be a team member within a growing organization
+ A positive attitude; elevated level of integrity; strong work ethic; ability to multi-task
+ Knowledge and understanding of restaurant operations
+ Lifting objects including boxes, baskets and pans up to 50 lbs (if applicable)
+ Ability to stand for extended periods of time
**About**
Why DUNKIN'?
Sure, it's the coffee and the tasty baked goods. But more than that, it's the people behind the counter, who make Dunkin' Donuts what it really is, creating a culture and place that isn't the typical fast-food joint. It is the fast-paced, fun- paced world of Dunkin' Donuts.
© 2020. Catalano Management, LLC/Route 65 Management, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.
Search for other jobs like this one:
Search for popular related roles:
Shift Leader/Manager jobs in Lebanon, TNShift Manager/Team Leader jobs in Lebanon, TNShift Lead/Assistant Manager jobs in Lebanon, TNShift Lead / Shift Manager jobs in Lebanon, TNLead Shift Leader jobs in Lebanon, TNShift Lead/Shift Junior Lead jobs in Lebanon, TNShift Leader Instrumentation jobs in Lebanon, TNShift Leader Trainee jobs in Lebanon, TNSupervisor / Shift Lead jobs in Lebanon, TNManager or Shift Leader jobs in Lebanon, TN
Search nearby locations hiring for this role:
Shift Leader jobs in Hendersonville, TNShift Leader jobs in White House, TNShift Leader jobs in Shelbyville, TNShift Leader jobs in Springfield, TNShift Leader jobs in Franklin, KYShift Leader jobs in Franklin, TNShift Leader jobs in Nolensville, TNShift Leader jobs in Nashville, TNShift Leader jobs in Millersville, TNShift Leader jobs in Smyrna, TN