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Shift Leader
Dunkin' • Scranton, PA 18503 • Posted 30+ days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
Shift Leaders at Dunkin' are responsible for making decisions that impact store operations and ensuring every customer receives C.A.R.E. level of service. They focus on operational drivers such as fast, friendly service, quality control, and crew deployment. This role is crucial in supporting the General Manager and leading the team, with the opportunity for growth within the company.
Responsibilities
- Impact store operations and how the shift runs
- Ensure every customer receives C.A.R.E. level of service
- Focus on operational drivers including fast, friendly, and energetic service
- Quality control of products, including freshly brewed coffee every 18 minutes
- Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
- Be a team player and jump in wherever needed
About Dunkin'
Dunkin is a renowned coffee and baked goods chain known for its famous Iced Coffee and a wide range of bakery favorites. They also offer ready-to-drink iced coffee and milk beverages in delicious flavors like Mocha, French Vanilla, Espresso, and Original. Whether you need a morning energy boost or a delightful treat throughout the day, Dunkin provides a convenient and flavorful experience for customers on-the-go.
Full Job Description
Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. ("Customers Are Really Everything") level of service. Shift Leaders focus on the key elements of the Dunkin' Donuts operational drivers, which include:
+ Fast, friendly, and energetic service
+ Quality control of our great products, including our own "Americas Best Coffee," which is brewed fresh every 18 minutes!
+ Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
+ Being a team player who can jump in wherever needed
**Goals and Objectives:**
To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.
If you are ready to build your leadership skills, while making an impact on customers, then we want to talk to you about our opportunities! In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin'! Our Shift Leaders are our next Managers. We value growth from within...if that is what you are looking for then this is the career for you!
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
Benefits Include:
+ Competitive Weekly Pay
+ Paid Time Off
+ Employee Meals
+ Medical and Dental Insurance with Company Contribution (full time employees)
+ Colonial Accident, Short Term Disability and Life Insurance Available
The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.
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