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CUSTOMER SERVICE REPRESENTATIVE
Family Dollar • Wintersville, OH 43953 • Posted 30+ days ago
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In-person • Full-time • Entry Level
Job Highlights
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As a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers, including greeting them, assisting with merchandise selection, completing transactions, and answering questions about the store and its products. This role also involves maintaining a clean and well-stocked store, handling customer funds, and ensuring a safe shopping environment.
Responsibilities
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Qualifications
Required
- Prefer completion of high school or equivalent.
- Ability to follow directives and interpret retail operational documents as assigned.
- Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
- Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height.
- Must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
- Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
Preferred
- Customer Focus
- Developing Potential
- Results Driven
- Strong Organizational Skills
- Communication Skills
- Problem Solving/Decision Making
- Job Knowledge
- Relationship Management
About Family Dollar
Family Dollar is a well-known discount store chain in the United States offering a wide range of household necessities, food, clothing, and general merchandise. It was founded in 1959 and currently operates over 8,000 stores across 46 states, targeting customers seeking affordable products in convenient neighborhood locations. Despite being acquired by Dollar Tree Inc. in 2015, Family Dollar maintains its own brand and continues to focus on cost savings, operational efficiencies, and enhancing the shopping experience for its customers.
Full Job Description
**Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.**
**General Summary**
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
**Principle Duties and Responsibilities:**
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
**Position Requirements:**
**_Education:_** Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
**_Experience:_** Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
**_Physical Requirements:_** Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
**_Availability:_** Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
**_Skills and Competencies:_** Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Dollar Tree and Family Dollar are Equal Opportunity employers.
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