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Assistant Manager
Sonic Drive-In • Franklin, LA 70538 • Posted 30+ days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Assistant Manager at Sonic Drive-In leads and develops employees to execute outstanding product quality and customer service, builds sales, and controls costs for each shift. This role involves training, managing, and coaching employees, ensuring operational efficiency, quality standards, and guest satisfaction, while also complying with company policies and laws.
Responsibilities
- Train, manage, direct, coach, lead, and assign drive-in employees during shift
- Lead and manage drive-in operations during shift to provide an optimal guest experience
- Manage staffing levels during shift
- Perform opening and/or closing duties
- Handle and properly escalate guest issues/concerns during shift
- Handle and properly escalate employee issues/concerns
- Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
- Assist with preparation and maintenance of drive-in records
- Comply with and enforce all company policies, procedures, and operational standards
- Ensure compliance with all applicable federal, state, and local laws
- Perform all station duties as necessary during shift to meet operational standards
- Perform regular cleaning and sanitation duties
- Move and stock food product weighing up to 50 pounds
- Perform other job-related duties as assigned or required
Qualifications
Required
- At least 2 years of restaurant management experience or one year of retail management experience preferred
- Experience running a restaurant shift without supervision
- General restaurant or retail knowledge
- Knowledge of federal, state, and local health and safety laws and regulations
- Basic computer, math, and reading skills
- Effective verbal and written communication skills
- Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
About Sonic Drive-In
SONIC® Drive-In is a fast-food chain known for its unique drive-in dining concept where customers can order from their cars. They serve classic American fast food favorites like burgers, hot dogs, fries, milkshakes, and breakfast items. Sonic, part of Inspire Brands, has over 3,500 locations in the U.S. and some international presence, competing with brands like McDonald's and Burger King.
Full Job Description
**Position:** **Assistant Manager**
**Immediate Supervisor:** General Manager
**Status:** Nonexempt
**Position Summary:** Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.
**Essential Job Duties:**
+ Train, manage, direct, coach, lead, and assign drive-in employees during shift
+ Lead and manage drive-in operations during shift to provide an optimal guest experience
+ Manage staffing levels during shift
+ Perform opening and/or closing duties
+ Handle and properly escalate guest issues/concerns during shift
+ Handle and properly escalate employee issues/concerns
+ Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
+ Assist with preparation and maintenance of drive-in records
+ Comply with and enforce all company policies, procedures, and operational standards
+ Ensure compliance with all applicable federal, state, and local laws
+ Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
+ Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
+ Regular attendance
**ADDITIONAL DUTIES:**
+ Move and stock food product weighing up to 50 pounds
+ Perform other job-related duties as assigned or required
**Time/Shift Expectations:** Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays
**Qualifications and Job Requirements:**
+ Experience
+ At least 2 years of restaurant management experience or one year of retail management experience preferred
+ Experience running a restaurant shift without supervision
+ Knowledge/Skills
+ General restaurant or retail knowledge
+ Knowledge of federal, state, and local health and safety laws and regulations
+ Basic computer, math, and reading skills
+ Effective verbal and written communication skills
+ Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
**Work Environment:** Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions
**Immediate Supervisor:** General Manager
**Status:** Nonexempt
**Position Summary:** Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.
**Essential Job Duties:**
+ Train, manage, direct, coach, lead, and assign drive-in employees during shift
+ Lead and manage drive-in operations during shift to provide an optimal guest experience
+ Manage staffing levels during shift
+ Perform opening and/or closing duties
+ Handle and properly escalate guest issues/concerns during shift
+ Handle and properly escalate employee issues/concerns
+ Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
+ Assist with preparation and maintenance of drive-in records
+ Comply with and enforce all company policies, procedures, and operational standards
+ Ensure compliance with all applicable federal, state, and local laws
+ Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
+ Perform regular cleaning and sanitation duties - including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease - pursuant to operational standards
+ Regular attendance
**ADDITIONAL DUTIES:**
+ Move and stock food product weighing up to 50 pounds
+ Perform other job-related duties as assigned or required
**Time/Shift Expectations:** Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays
**Qualifications and Job Requirements:**
+ Experience
+ At least 2 years of restaurant management experience or one year of retail management experience preferred
+ Experience running a restaurant shift without supervision
+ Knowledge/Skills
+ General restaurant or retail knowledge
+ Knowledge of federal, state, and local health and safety laws and regulations
+ Basic computer, math, and reading skills
+ Effective verbal and written communication skills
+ Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
**Work Environment:** Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions
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