Patient Enrollment Manager

About Lumata Health:

Blindness is a devastating-but largely preventable-consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. These debilitating diseases are expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped, preserving vision and extending healthspan. But doing so requires tailored, timely, and intelligent engagement throughout the patient's lifelong care journey. That's where Lumata comes in.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health's Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coaches. Lumata takes a holistic approach to care-combining behavioral and psychosocial information with clinical data to create tailored, high-impact patient engagements. In addition to promoting adherence, we help patients overcome barriers to care by assisting with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 1,400 eye care specialists in 34 states, Lumata Health is helping people affected by chronic eye conditions live healthier, longer lives.

We're looking for caring and committed teammates to join our mission of helping people see the world. If you're passionate about stopping preventable blindness, we hope you'll apply.

Position Overview:

The Patient Enrollment Manager plays a crucial role in ensuring the efficient and effective enrollment of patients into Lumata's Continuous Care Program. This position requires a blend of strong organizational skills, leadership abilities, and a deep understanding of patient enrollment processes. The Patient Enrollment Manager is responsible for overseeing a team of enrollment and eligibility specialists, developing enrollment strategies, and maintaining compliance with regulatory requirements.

Job Type: Full-time

• 8 hour shift
• Monday to Friday

Pay Range: $65,000 - $70,000 annually, plus performance-based bonus.

Responsibilities:

• Lead, mentor, and manage a team of enrollment specialists to achieve enrollment targets.
• Conduct regular team meetings, provide guidance, and ensure effective communication within the team.
• Monitor team performance and provide feedback, coaching, and performance evaluations.
• Develop and implement enrollment strategies to meet program or trial enrollment goals.
• Collaborate with cross-functional teams to optimize enrollment processes and identify opportunities for improvement.
• Ensure enrollment strategies align with the organization's mission and objectives.
• Maintain a thorough understanding of regulatory requirements related to patient enrollment, including informed consent, privacy laws, and ethical guidelines.
• Ensure all enrollment processes and documentation are compliant with relevant regulations and standards.
• Implement quality control measures to minimize errors in enrollment data.
• Establish effective communication channels with patients, including addressing their inquiries, concerns, and providing necessary information.
• Ensure that patients are informed about the enrollment process, including risks, benefits, and expectations.
• Oversee the accurate and timely collection, maintenance, and reporting of patient enrollment data.
• Utilize data analytics to identify enrollment trends and make data-driven decisions to improve enrollment outcomes.
• Collaborate with leadership, and account management to streamline enrollment processes and resolve enrollment-related issues.
• Foster positive relationships with key stakeholders to facilitate patient recruitment.
• Develop training programs and materials for enrollment coordinators to ensure they are well-informed and capable of carrying out their roles effectively.
• Keep abreast of industry developments and share knowledge with the team.

Requirements

• Bachelor's degree in healthcare management, life sciences, or a related field or equivalent experience
• Three years of experience in sales or operations leadership, healthcare preferred
• Strong understanding of healthcare regulations and ethical standards
• Excellent leadership, communication, and interpersonal skills
• Proficiency in data analysis and data presentation skills
• Exceptional organizational skills and project management skills
• Strong change management experience

Work Environment:

In order to perform the essential functions of this job, you must have a dedicated remote workspace, with either a cable or fiber optic internet connection with a minimum of 10Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with clients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you'll be a part of that growth!

401(k)

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Employee Wellness Program

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English Spanish

**For application status, please email: hiring@lumatahealth.com (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.