Job Search Assistant
Dispatcher
Transdev • Redwood City, CA 94061 • Posted 30+ days ago
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In-person • Full-time • $23.23/hr • Mid Level
Job Highlights
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The Dispatcher at Transdev manages field service to provide quality customer transportation services. This role involves overseeing road service assigned carriers, providing customer support, managing emergency situations for vehicle operators, and managing daily service to proactively respond to situations that impact customer service.
Responsibilities
- Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
- Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency vehicles.
- Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.
Qualifications
Required
- High School Diploma or Equivalent
- 3-5 years experience
- Excellent verbal and interpersonal skills
- Problem solving and analytical abilities
- Excellent customer service skills
Preferred
- Technical degree
About Transdev
Transdev Group is a leading global public transportation company offering bus, tram, train, paratransit, shuttle, and taxi services, as well as transport management solutions. The company operates in over 20 countries and focuses on innovation, sustainability, and efficiency in providing transportation solutions to millions of passengers daily.
Full Job Description
$5,000 Sign-On Bonus!!\*
Become a Dispatcher with Transdev!
Job Purpose
Manages filed service to provide quality customer transportation services.
Transdev is proud of offer:
+ $23.23/ HR
Major Responsibilities:
+ Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
+ Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
+ Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency vehicles.
+ Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.
Minimum Education & Certifications Required:
+ High School Diploma or Equivalent
+ Technical degree preferred.
+ 3-5 years experience
+ Excellent verbal and interpersonal skills
+ Problem solving and analytical abilities
+ Excellent customer service skills
About Transdev:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
For more information please visit our website at www.transdevna.jobs
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment
Job Category: Operations Support
Req ID: 656
Pay Group: UC8
Cost Center: 55557
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
Become a Dispatcher with Transdev!
Job Purpose
Manages filed service to provide quality customer transportation services.
Transdev is proud of offer:
+ $23.23/ HR
Major Responsibilities:
+ Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
+ Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
+ Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency vehicles.
+ Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.
Minimum Education & Certifications Required:
+ High School Diploma or Equivalent
+ Technical degree preferred.
+ 3-5 years experience
+ Excellent verbal and interpersonal skills
+ Problem solving and analytical abilities
+ Excellent customer service skills
About Transdev:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
For more information please visit our website at www.transdevna.jobs
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment
Job Category: Operations Support
Req ID: 656
Pay Group: UC8
Cost Center: 55557
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
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