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Account Manager
City Wide Facility Solutions • Camp Hill, PA 17011 • Posted 30+ days ago
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In-person • Full-time • Mid Level
Job Highlights
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The Facility Solutions Manager at City Wide Facility Solutions is responsible for managing and retaining B2B accounts, increasing sales within an account, and providing field support including training, compliance inspections, and developing relationships with clients and contractors. This outside, B2B account management role involves negotiating contracts, procuring supplies, and ensuring high client satisfaction.
Responsibilities
- Manage all aspects of assigned client relationships, including retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule for each client.
- Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
- Manage all Contractor relationships including interviewing, negotiating contracts, and ensuring compliance.
- Ensure excellence in quality and client satisfaction through detailed inspections and consistent follow-through.
- Supervise and direct Night Managers to ensure client strategy execution and correct service performance.
- Promote the sale of, procure, and monitor supplies for clients.
- Communicate client issues with Contractors and address them promptly.
- Use City Wide's CRM for client inspections, adding extra charges, and managing non-routine activities.
- Schedule non-routine activities in client facilities using Outlook.
- Update Building Information Sheets, FSM Summary Sheets, and Exhibit A's.
- Notify Sales Executives of potential accounts in your territory.
- Develop and implement plans to resolve client complaints and monitor compliance.
- Approve pay sheets for Night Managers and/or Service Representatives.
- Assist Accounting in collecting past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Qualifications
Required
- 2+ years outside B2B account management experience.
- 2+ years track record of success in a client retention role.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel daily to client locations locally.
Preferred
- Experience in building maintenance or facility management.
About City Wide Facility Solutions
City Wide specializes in building maintenance services and offers commercial cleaning, janitorial services, and various facility maintenance solutions. They serve a diverse range of industries and provide one point of contact for efficient communication and project management. With locations across the United States and Canada, City Wide is a reliable option for all your facility maintenance needs.
Full Job Description
Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Central Pennsylvania.
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What you will do...
+ Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
+ Formulate and manage an effective service strategy and schedule tailored to each client.
+ Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
+ Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
+ Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
+ Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
+ Promote the sale of, procure, and monitor supplies for clients.
+ Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
+ Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
+ Schedule each non-routine activity in client facilities using Outlook.
+ Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
+ Notify Sales Executives of potential accounts in your territory, especially new construction.
+ Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
+ Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
+ Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
+ Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Requirements
+ 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
+ 2+ years track record of success in a client retention role, with goals and metrics to support.
+ Highly detail-oriented and excellent follow-through on commitments.
+ Positive and outgoing personality; great at building relationships.
+ Excellent verbal and strong written communication skills.
+ Proficient in Microsoft Office and knowledge of CRM database.
+ Ability to travel on a daily basis to client locations locally.
Benefits
City Wide offers a competitive compensation and benefits package for this position
+ Commissions
+ Dedicated and protected territories
+ Mentorship and ongoing training & development
+ Annual President's Club and Diamond Level Recognition
+ Health Care Plan (Medical, Dental & Vision)
+ Paid Time Off (Vacation, Sick & Public Holidays)
+ Retirement Plan (IRA)
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Central Pennsylvania.
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.
What you will do...
+ Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
+ Formulate and manage an effective service strategy and schedule tailored to each client.
+ Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics.
+ Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
+ Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
+ Supervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctly.
+ Promote the sale of, procure, and monitor supplies for clients.
+ Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
+ Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
+ Schedule each non-routine activity in client facilities using Outlook.
+ Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
+ Notify Sales Executives of potential accounts in your territory, especially new construction.
+ Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
+ Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
+ Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
+ Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Requirements
+ 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
+ 2+ years track record of success in a client retention role, with goals and metrics to support.
+ Highly detail-oriented and excellent follow-through on commitments.
+ Positive and outgoing personality; great at building relationships.
+ Excellent verbal and strong written communication skills.
+ Proficient in Microsoft Office and knowledge of CRM database.
+ Ability to travel on a daily basis to client locations locally.
Benefits
City Wide offers a competitive compensation and benefits package for this position
+ Commissions
+ Dedicated and protected territories
+ Mentorship and ongoing training & development
+ Annual President's Club and Diamond Level Recognition
+ Health Care Plan (Medical, Dental & Vision)
+ Paid Time Off (Vacation, Sick & Public Holidays)
+ Retirement Plan (IRA)
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