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Beauty Advisor (Part Time), Nordstrom DT Seattle #1 - Charlotte Tilbury
Charlotte Tilbury • Seattle, WA 98194 • Posted 30+ days ago
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In-person • Part-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Beauty Advisor at Charlotte Tilbury is an ambassador for the brand, reflecting the brand values and customer base. This role is responsible for achieving optimal financial results by maximizing sales potential and ensuring superior service to customers. The Beauty Advisor will drive financial results, manage customer queries, and ensure continuous training and development of the team to maintain Charlotte Tilbury standards in service and artistry.
Responsibilities
- Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPI's) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
- Communicate and manage agreed goals.
- Be specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the Company guidelines.
- Manage customer queries, using sound judgement and achieving positive outcomes.
- Build partnership with the Account Executive and Area Trainer for continuous training and development of the team.
- Extend exceptional customer service beyond the in-store experience.
- Anticipate staffing needs, including sourcing and selecting talent to deliver business objectives.
- Determine individual and team sales targets to meet and exceed plan.
- Analyze business performance and plan strategy within day to day business and events.
- Promote the Tilbury Touch to the team and customers.
- Lead by example to promote the Tilbury Touch and exceptional customer service.
- Create and maintain an atmosphere of open and positive communication, professionalism, and creativity.
- Ensure the counter is 'customer ready' from open to close of business.
- Maintain the required inventory levels and accurate stock files.
- Implement visual merchandising, new launch displays, and collateral placement as directed.
- Maintain technology on counter.
- Raise operational issues for resolution in a timely manner.
- Establish and develop a cooperative relationship with the store retail operations team.
- Schedule team to optimize coverage according to customer flow.
- Maintain excellent counter hygiene standards.
About Charlotte Tilbury
Charlotte Tilbury Beauty operates in the makeup, skincare, and luxury beauty industry. The company offers a wide range of innovative and transformative makeup and skincare products designed to help everyone look and feel like the most beautiful version of themselves every day. It was founded by renowned makeup artist Charlotte Tilbury, who has over 28 years of experience and has revolutionized the global beauty industry with her expertise and innovative approach.
Full Job Description
OVERALL PURPOSE OF THE ROLE: An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.
MAIN DUTIES AND RESPONSIBILITIES:
+ Sales
+ Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) - examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
+ Communicate and manage agreed goals.
+ Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
+ Customer Service
+ Manage customer queries, through the use of sound judgement and achieving positive outcomes
+ Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
+ Take every opportunity to extend exceptional customer service beyond the in-store experience.
+ Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
+ Determine individual and team sales targets to meet and exceed plan
+ Analyze business performance and proactively plan strategy within day to day business and events.
+ Consistently promote the Tilbury Touch to the team and customers.
+ Lead by example always to promote the Tilbury Touch and exceptional customer service
+ Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
+ Ensure that the counter is 'customer ready' from open to close of business
+ Maintain the required inventory levels and accurate stock files
+ Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
+ Maintain technology on counter
+ Raise operational issues for resolution in a timely manner
+ Store and Retail Partner Relationships
+ Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
+ Schedule team to optimize coverage according to customer flow
+ Maintain excellent counter hygiene standards
+ Maintain the store standards and policies at all times
MAIN DUTIES AND RESPONSIBILITIES:
+ Sales
+ Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) - examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
+ Communicate and manage agreed goals.
+ Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
+ Customer Service
+ Manage customer queries, through the use of sound judgement and achieving positive outcomes
+ Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
+ Take every opportunity to extend exceptional customer service beyond the in-store experience.
+ Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
+ Determine individual and team sales targets to meet and exceed plan
+ Analyze business performance and proactively plan strategy within day to day business and events.
+ Consistently promote the Tilbury Touch to the team and customers.
+ Lead by example always to promote the Tilbury Touch and exceptional customer service
+ Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
+ Ensure that the counter is 'customer ready' from open to close of business
+ Maintain the required inventory levels and accurate stock files
+ Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
+ Maintain technology on counter
+ Raise operational issues for resolution in a timely manner
+ Store and Retail Partner Relationships
+ Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
+ Schedule team to optimize coverage according to customer flow
+ Maintain excellent counter hygiene standards
+ Maintain the store standards and policies at all times
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