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Store Manager
Dunkin' • Belmont, NH 03220 • Posted 30+ days ago
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In-person • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Store Manager at Dunkin' is responsible for providing strong, positive leadership to the team to deliver great guest experiences, operational excellence, and help build profitable top line sales. They oversee the overall operation of the restaurant in compliance with Dunkin' Donuts standards, franchisee standards, and applicable laws.
Responsibilities
- Hire, train, and develop employees
- Communicate job expectations to employees
- Plan, monitor, appraise, and review employees' job performance
- Provide coaching and feedback; discipline when appropriate
- Create and maintain a guest-first culture in the restaurant
- Ensure all shifts are appropriately staffed to achieve guest service goals
- Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
- Ensure Brand standards and systems are executed
- Prepare and complete action plans; implement production, productivity, quality, and guest service standards
- Complete audits and implement plans to drive system improvements
- Control costs to help maximize profitability
- Execute all in-restaurant marketing promotions in a timely manner
- Execute new product roll-outs including team training, marketing, and sampling
- Set sales goals and track results
Qualifications
Required
- Fluent in English
- Math and financial management skills
- Restaurant, retail, or supervisory experience
- At least 18 years of age (where applicable)
- High School diploma or equivalent
About Dunkin'
Dunkin is a renowned coffee and baked goods chain known for its famous Iced Coffee and a wide range of bakery favorites. They also offer ready-to-drink iced coffee and milk beverages in delicious flavors like Mocha, French Vanilla, Espresso, and Original. Whether you need a morning energy boost or a delightful treat throughout the day, Dunkin provides a convenient and flavorful experience for customers on-the-go.
Full Job Description
**Come work with us at NGP Management Dunkin'!**
+ Amazing bonus potential
+ 5-day work week and out by 3 on most days!
+ Affordable insurance options and 401k matching program.
At NGP Management, we strive to be the Dunkin' employer of choice through encouraging our people to live our company values every day - growth, relationships, caring and doing what is right. These aren't just words to us but values that guide our everyday interactions and decisions. Here are how our values will show up in your role as a Store Manager:
**Growth**
+ Hire, train and develop your employees.
+ Provide coaching, feedback and discipline when needed.
+ Seek ways to improve guest satisfaction by asking questions and committing to follow through.
+ Set sales goals, track results and celebrate wins.
+ **We always look to promote from within - we want you to grow your career with us!**
**Relationships**
+ Create and maintain a guest first culture in your store - make Dunkin' the best part of your guest's day!
+ Lead by example, operate with integrity, demonstrate honesty and treat others with respect.
+ Take feedback and build a strong relationship with your District Manager and Store Director.
+ **We offer a thorough training program at our corporate office in North Reading to ensure you're successful in every aspect before heading to your store.**
**Caring**
+ Maintain a safe, secure and healthy store environment by following and enforcing safety, food safety and sanitation guidelines.
+ Provide great guest service to every customer and ensure that your team does the same.
+ Works together with employees to ensure they are trained and working towards achieving their professional goals.
+ Resolve guest issues effectively and with compassion.
+ **We have worked hard to build a benefit package that is affordable and provides the coverage you and your family need.**
**Doing what is right:**
+ Follow safety, food safety and sanitation guidelines; comply with all applicable laws.
+ Ensure that you and your team keep a clean store and maintain all company and brand guidelines.
+ Understand and analyze financials to ensure that you are maximizing business opportunities to help your store and company be successful.
+ Identify any issues within your store and work with your District Manager to create plans for improvement.
+ **You are a key player in our business and our success is your success! You have the ability to earn a great bonus each month on top of your base salary.**
**Skills and Qualifications**
+ Ability to effectively communicate with our guests.
+ Ability to do basic math.
+ Basic understanding of financial management.
+ Restaurant, retail or supervisory experience.
+ At least 18 years of age.
+ High school diploma or equivalent.
NGP Management Scrivanos Network started in 1980 with a Dunkin Donuts location in Haverhill MA. Since then the Scrivanos Family has grown to operate 115 Dunkin' locations throughout Maine, Massachusetts, New Hampshire and Vermont and employs over 2000 employees.
You are applying for work with The NGP Management Team a franchisee network of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.
**Company Introduction**
NGP Management Scrivanos Network started in 1980 with a Dunkin Donuts location in Haverhill MA. Since then the Scrivanos Family has grown to operate 118 Dunkin' locations throughout Maine, Massachusetts, New Hampshire and Vermont and employs over 2000 employees.
You are applying for work with The NGP Management Team a franchisee network of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.
+ Amazing bonus potential
+ 5-day work week and out by 3 on most days!
+ Affordable insurance options and 401k matching program.
At NGP Management, we strive to be the Dunkin' employer of choice through encouraging our people to live our company values every day - growth, relationships, caring and doing what is right. These aren't just words to us but values that guide our everyday interactions and decisions. Here are how our values will show up in your role as a Store Manager:
**Growth**
+ Hire, train and develop your employees.
+ Provide coaching, feedback and discipline when needed.
+ Seek ways to improve guest satisfaction by asking questions and committing to follow through.
+ Set sales goals, track results and celebrate wins.
+ **We always look to promote from within - we want you to grow your career with us!**
**Relationships**
+ Create and maintain a guest first culture in your store - make Dunkin' the best part of your guest's day!
+ Lead by example, operate with integrity, demonstrate honesty and treat others with respect.
+ Take feedback and build a strong relationship with your District Manager and Store Director.
+ **We offer a thorough training program at our corporate office in North Reading to ensure you're successful in every aspect before heading to your store.**
**Caring**
+ Maintain a safe, secure and healthy store environment by following and enforcing safety, food safety and sanitation guidelines.
+ Provide great guest service to every customer and ensure that your team does the same.
+ Works together with employees to ensure they are trained and working towards achieving their professional goals.
+ Resolve guest issues effectively and with compassion.
+ **We have worked hard to build a benefit package that is affordable and provides the coverage you and your family need.**
**Doing what is right:**
+ Follow safety, food safety and sanitation guidelines; comply with all applicable laws.
+ Ensure that you and your team keep a clean store and maintain all company and brand guidelines.
+ Understand and analyze financials to ensure that you are maximizing business opportunities to help your store and company be successful.
+ Identify any issues within your store and work with your District Manager to create plans for improvement.
+ **You are a key player in our business and our success is your success! You have the ability to earn a great bonus each month on top of your base salary.**
**Skills and Qualifications**
+ Ability to effectively communicate with our guests.
+ Ability to do basic math.
+ Basic understanding of financial management.
+ Restaurant, retail or supervisory experience.
+ At least 18 years of age.
+ High school diploma or equivalent.
NGP Management Scrivanos Network started in 1980 with a Dunkin Donuts location in Haverhill MA. Since then the Scrivanos Family has grown to operate 115 Dunkin' locations throughout Maine, Massachusetts, New Hampshire and Vermont and employs over 2000 employees.
You are applying for work with The NGP Management Team a franchisee network of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.
**Company Introduction**
NGP Management Scrivanos Network started in 1980 with a Dunkin Donuts location in Haverhill MA. Since then the Scrivanos Family has grown to operate 118 Dunkin' locations throughout Maine, Massachusetts, New Hampshire and Vermont and employs over 2000 employees.
You are applying for work with The NGP Management Team a franchisee network of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.
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