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Front-End Manager - Hourly
Restaurant Depot • San Jose, CA 95115 • Posted 30+ days ago
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In-person • Full-time • $20.00-$21.90/hr • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Front-End Manager at Restaurant Depot is responsible for ensuring accurate product loading, ringing, and processing, handling customer issues to promote positive customer service, and supervising cashiers, front-end loaders, and U-boat retrieval. This role involves developing schedules to prevent long checkout lines, implementing safety and loss prevention measures, and maintaining the integrity and security of products and transactions.
Responsibilities
- Supervises, trains, evaluates and works alongside cashiers, front-end loaders, checkers and U-boat retrieval
- Ensures safe operating procedures are followed
- Makes recommendations for hiring, firing and promoting of employees
- Prevents long lines and delayed customer checkouts by developing weekly schedules for cashiers and loaders
- Ensures all employees at registers are performing cart to cart transfers for sales
- Secures front end by ensuring loaders and cashiers do not exchange information on counts from the receipt
- Ensures loaders are loading wagons and assisting customers to the parking lot
- Monitors loaders to make sure they load all product and check any open boxes for integrity/security of product
- Ensures front end has proper staffing and operating equipment for quick and accurate checkout
- Ensures cashiers are checking big boxes for integrity of the ring-up
- Reviews cashier and loader errors and documents in log for them to sign
- Handles adjustments, returns, over rings, voids, etc. to maintain a smooth flow of customers
- Keeps logs of items not properly labeled to ensure correction on floor
- Monitors cashiers to ensure job responsibilities are followed
- Assures customer problems are handled quickly to avoid conflicts with cashiers or loaders
- Maintains dialogue with customers to get feedback on items not found and quality of service
- Maintains a New Item Request log for review with the Branch Manager
- Ensures customers have adequate supply of wagons that are working and roll easy
- Makes sure employees in front end are properly dressed and wearing their name tags
- Assigns employees in slow periods to other work such as return or processing of damages
- Ensures all supervisors are completing a minimum of 5 test checks per day
Qualifications
Required
- Bachelor's Degree or High School Diploma/GED with at least 4 years experience in customer service or related field
- Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures
- Ability to effectively present information and respond to questions from managers, clients, and general public
- Ability to calculate figures such as discounts, interest, proportions, percentages, area, mass and volume
- Effective oral and written communication skills
- High level of interpersonal skills to handle sensitive situations
- Commitment to company values and strong customer orientation
- Computer Literacy
About Restaurant Depot
Restaurant Depot is a wholesale cash and carry foodservice supplier offering quality products at low prices, catering to independent restaurants, caterers, and non-profit organizations. They provide a wide range of products and services with a focus on customer satisfaction and convenience, with no minimum purchase required. Membership is free for those in the foodservice industry, providing exclusive discounts and benefits.
Full Job Description
20.00 to 21.90
Position Title: Front End Manager
Department: Operations
Supervisor: Branch Manager
FLSA: Exempt (Salaried)
Position Summary:
Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer service.
Essential Functions:
+ Supervises, trains, evaluates and works alongside cashiers, front-end loaders, checkers and U-boat retrieval
+ Ensures safe operating procedures are followed.
+ Makes recommendations for hiring, firing and promoting of employees.
+ Prevents long lines and delayed customer checkouts by anticipates busy times of each day, week and/or season and developing weekly schedules for cashiers and loaders including lunches and breaks.
+ As part of loss prevention, ensures all employees at registers are performing cart to cart transfers when processing sales.
+ Secures front end by making sure the loaders and cashiers do not exchange information on counts from the receipt.
+ Ensures that loaders are loading wagons and assisting customers to the parking lot.
+ Monitors loaders to make sure that they load all product and check any open boxes to ensure integrity/security of product being entered.
+ Ensures loaders are loading and conducting piece counts and calling off to supervisors.
+ Ensures that the front end has proper staffing and operating equipment to allow quick and accurate checkout. Including scanners and registers.
+ Ensures that cashiers are checking big boxes to ensure the integrity of the ring-up.
+ Ensures Front End Supervisors are checking all wagons at point of exit for proper date, name on top of receipt, number of receipt total of last receipt, and matches total on yellow paid receipt.
+ Reviews cashier and loader errors and documents in log, for them to sign.
+ Handles adjustments, returns, over rings, voids, etc. so as to maintain a smooth flow of customers.
+ Keeps logs of items not properly labeled to make sure they are corrected on floor.
+ Monitors cashiers to make sure they are following through on their job responsibilities concerning loading of goods onto wagons, checking of receipts and counts, as well as ringing/scanning of product.
+ Assures that customer problems are handled quickly so as not to allow the cashier or loader to have words with the customer.
+ Maintains dialogue with customers to get feedback on items not found, and quality of service on the floor.
+ Maintains a New Item Request log which is reviewed weekly with the Branch Manager.
+ Ensures that customers have adequate supply of wagons that are working and roll easy.
+ Makes sure that employees in front end are properly dressed and wearing their name tags.
+ Assigns employees in slow periods to do other work, such as return or processing of damages, sweeping and cleaning of F/E and parking lot area.
+ Ensures all supervisors are completing a minimum of 5 test checks per day they work.
+ Maintains integrity of F/E displays and stocking areas.
+ Ensure registers are stocked with the Rate Us Cards, flyers, hot sheets, store maps, etc.
The preceding responsibilities are representative of the responsibilities performed by this position and are not intended to be inclusive.
Other Responsibilities:
+ Performs other work-related duties as required and assigned.
Education, Experience and Skills Required:
+ Bachelor's Degree, OR High School Diploma of GED with at least 4 years experience in customer service or related field, OR any appropriate combination of education and experience.
+ Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
+ Ability to effectively present information and respond to questions from managers, clients, and general public
+ Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
+ Effective oral and written communication skills.
+ High level of interpersonal skills to handle sensitive situations.
+ Commitment to company values and strong customer orientation.
+ Computer Literacy
Work Environment:
+ For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.
Acknowledgement:
I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.
I understand that this is my position and agree to inform management at such time that I believe that my daily job functions, including the right to interview new hires, recommend hires and recommend terminations, do not fit the outlined above.
Position Title: Front End Manager
Department: Operations
Supervisor: Branch Manager
FLSA: Exempt (Salaried)
Position Summary:
Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer service.
Essential Functions:
+ Supervises, trains, evaluates and works alongside cashiers, front-end loaders, checkers and U-boat retrieval
+ Ensures safe operating procedures are followed.
+ Makes recommendations for hiring, firing and promoting of employees.
+ Prevents long lines and delayed customer checkouts by anticipates busy times of each day, week and/or season and developing weekly schedules for cashiers and loaders including lunches and breaks.
+ As part of loss prevention, ensures all employees at registers are performing cart to cart transfers when processing sales.
+ Secures front end by making sure the loaders and cashiers do not exchange information on counts from the receipt.
+ Ensures that loaders are loading wagons and assisting customers to the parking lot.
+ Monitors loaders to make sure that they load all product and check any open boxes to ensure integrity/security of product being entered.
+ Ensures loaders are loading and conducting piece counts and calling off to supervisors.
+ Ensures that the front end has proper staffing and operating equipment to allow quick and accurate checkout. Including scanners and registers.
+ Ensures that cashiers are checking big boxes to ensure the integrity of the ring-up.
+ Ensures Front End Supervisors are checking all wagons at point of exit for proper date, name on top of receipt, number of receipt total of last receipt, and matches total on yellow paid receipt.
+ Reviews cashier and loader errors and documents in log, for them to sign.
+ Handles adjustments, returns, over rings, voids, etc. so as to maintain a smooth flow of customers.
+ Keeps logs of items not properly labeled to make sure they are corrected on floor.
+ Monitors cashiers to make sure they are following through on their job responsibilities concerning loading of goods onto wagons, checking of receipts and counts, as well as ringing/scanning of product.
+ Assures that customer problems are handled quickly so as not to allow the cashier or loader to have words with the customer.
+ Maintains dialogue with customers to get feedback on items not found, and quality of service on the floor.
+ Maintains a New Item Request log which is reviewed weekly with the Branch Manager.
+ Ensures that customers have adequate supply of wagons that are working and roll easy.
+ Makes sure that employees in front end are properly dressed and wearing their name tags.
+ Assigns employees in slow periods to do other work, such as return or processing of damages, sweeping and cleaning of F/E and parking lot area.
+ Ensures all supervisors are completing a minimum of 5 test checks per day they work.
+ Maintains integrity of F/E displays and stocking areas.
+ Ensure registers are stocked with the Rate Us Cards, flyers, hot sheets, store maps, etc.
The preceding responsibilities are representative of the responsibilities performed by this position and are not intended to be inclusive.
Other Responsibilities:
+ Performs other work-related duties as required and assigned.
Education, Experience and Skills Required:
+ Bachelor's Degree, OR High School Diploma of GED with at least 4 years experience in customer service or related field, OR any appropriate combination of education and experience.
+ Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
+ Ability to effectively present information and respond to questions from managers, clients, and general public
+ Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
+ Effective oral and written communication skills.
+ High level of interpersonal skills to handle sensitive situations.
+ Commitment to company values and strong customer orientation.
+ Computer Literacy
Work Environment:
+ For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.
Acknowledgement:
I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.
I understand that this is my position and agree to inform management at such time that I believe that my daily job functions, including the right to interview new hires, recommend hires and recommend terminations, do not fit the outlined above.
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