Ground Transportation Monitor (IAH and Hobby Airports)

ESSENTIAL DUTIES and RESPONSIBILITIES

Greet and assist passengers in navigating through, and around the airport. Direct taxicabs to any and all persons requesting one. Dispatch a sufficient number of taxicabs to the terminal or to other loading points and the terminal. Assist passengers in acquiring their luxury limousines. Provide information to passengers who need assistance in getting to other forms of ground transportation.

· Greet passengers at taxi curbside in Ground Transportation area of airport and offer them assistance or directions. Information provided to passengers must be accurate.

• Direct passengers to the appropriate taxi/limo service.
• Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at terminal.
• Communicate with drivers, co-workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.

· Direct Rideshare Drivers to appropriate area while waiting on passenger(s).

· Identify and report Rideshare operators not in compliance (i.e.) failing to display Trade Addresses, visible issues/damage to Rideshare vehicles.

· Report Rideshare violations.

• Identify and report any safety issues immediately to supervisor.

EDUCATION / QUALIFICATIONS

• Must be 18 years of age or older at time of hire.
• Minimum of high school education or GED and related factory experience
• Knowledge of metro area is desirable.
• Customer service experience preferred.
• Prior airport experience is preferred.

• Must have an excellent attendance and arrive to work on time when scheduled and have access to reliable transportation.
• Must have a good English language, written and verbal

AVAILABILTY TO WORK

Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat. This position is 100% outside work.

WORK ENVIRONMENT

Employees work in and around traffic situations, and employees are to be safety conscious at all times. Employees are frequently required to reach and or sign (communicate) with hands and arms. Employees on occasion must lift/move up to 50 lbs. Employees are regularly exposed to high levels of noise and/or fumes from either vehicles or airplanes.

WILL BE REQUIRED TO PERFORM OTHER DUTIES AS REQUESTED, DIRECTED OR ASSIGNED