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Dispatch Supervisor
Transdev • Pittsburgh, PA 15222 • Posted 30+ days ago
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In-person • Full-time • Junior Manager
Job Highlights
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The Dispatch Supervisor at Transdev is responsible for the daily supervision of the shuttle operation service in a fast-paced environment, including dispatching all scheduled service in a timely and efficient manner, assisting in scheduling, responding to driver issues, overseeing data and payroll indicators, and coordinating with maintenance staff. This role also involves customer relations, safety compliance, and supporting the operations team.
Responsibilities
- Daily supervision of the shuttle operation service in a fast-paced environment.
- Dispatch all scheduled service in a timely and efficient manner in accordance with contract requirements, company policies and procedures and in compliance with the Collective Bargaining Agreement.
- Assist in weekly scheduling of service and make appropriate changes when required.
- Respond to all driver questions or issues in a timely and cooperative manner.
- Oversee the collection of all route data, operational indicators and payroll indicators.
- Daily reporting of the operation of service for all contracts.
- Assignment of vehicles in coordination with contracts and vehicle maintenance.
- Coordinate the fleet's maintenance with the Maintenance staff.
- Provide information and pricing to current and potential customers.
- Input reservation requests and updates, as necessary.
- Assist Safety & Training Staff in the observation/checks of all drivers to ensure compliance with company policies and procedures, applicable law and company safety requirements.
- Assist all staff in customer relations, specifically complaints, commendations and requests.
- All other duties as assigned.
Qualifications
Required
- Ability to supervise the shuttle operation service in a fast-paced environment.
- Knowledge of contract requirements, company policies and procedures.
- Compliance with the Collective Bargaining Agreement.
- Ability to respond to driver questions or issues in a timely and cooperative manner.
- Experience in overseeing the collection of all route data, operational indicators and payroll indicators.
- Familiarity with daily reporting of the operation of service for all contracts.
- Experience in assigning vehicles in coordination with contracts and vehicle maintenance.
- Knowledge of fleet's maintenance and ability to coordinate with the Maintenance staff.
- Ability to provide information and pricing to current and potential customers.
- Experience in inputting reservation requests and updates.
- Familiarity with safety and training procedures and ability to assist in driver checks.
- Ability to assist in customer relations, including complaints, commendations, and requests.
About Transdev
Transdev Group is a leading global public transportation company offering bus, tram, train, paratransit, shuttle, and taxi services, as well as transport management solutions. The company operates in over 20 countries and focuses on innovation, sustainability, and efficiency in providing transportation solutions to millions of passengers daily.
Full Job Description
+ Daily supervision of the shuttle operation service in a fast-paced environment.
+ Dispatch all scheduled service in a timely and efficient manner in accordance with contract requirements, company policies and procedures and in compliance with the Collective Bargaining Agreement.
+ Assist in weekly scheduling of service and make appropriate changes when required.
+ Respond to all driver questions or issues in a timely and cooperative manner.
+ Oversee the collection of all route data, operational indicators and payroll indicators.
+ Daily reporting of the operation of service for all contracts.
+ Assignment of vehicles in coordination with contracts and vehicle maintenance.
+ Coordinate the fleet's maintenance with the Maintenance staff.
+ Provide information and pricing to current and potential customers.
+ Input reservation requests and updates, as necessary.
+ Assist Safety & Training Staff in the observation/checks of all drivers to ensure compliance with company policies and procedures, applicable law and company safety requirements.
+ Assist all staff in customer relations, specifically complaints, commendations and requests.
+ All other duties as assigned.
Schedules available:
+ Monday - Friday: 3:30am - 11:30am
+ Sunday - Thursday: 11:00am - 7:00pm
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 1367
Pay Group: P8S
Cost Center: 545
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
+ Dispatch all scheduled service in a timely and efficient manner in accordance with contract requirements, company policies and procedures and in compliance with the Collective Bargaining Agreement.
+ Assist in weekly scheduling of service and make appropriate changes when required.
+ Respond to all driver questions or issues in a timely and cooperative manner.
+ Oversee the collection of all route data, operational indicators and payroll indicators.
+ Daily reporting of the operation of service for all contracts.
+ Assignment of vehicles in coordination with contracts and vehicle maintenance.
+ Coordinate the fleet's maintenance with the Maintenance staff.
+ Provide information and pricing to current and potential customers.
+ Input reservation requests and updates, as necessary.
+ Assist Safety & Training Staff in the observation/checks of all drivers to ensure compliance with company policies and procedures, applicable law and company safety requirements.
+ Assist all staff in customer relations, specifically complaints, commendations and requests.
+ All other duties as assigned.
Schedules available:
+ Monday - Friday: 3:30am - 11:30am
+ Sunday - Thursday: 11:00am - 7:00pm
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 1367
Pay Group: P8S
Cost Center: 545
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.
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