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Service Desk Analyst
Sentinel Technologies Inc. • Lake Angelus, MI 48326 • Posted 1 day ago
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In-person • Full-time • Contract • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Sentinel Technologies Inc. is seeking an IT Specialist to join their client's team. The role involves resolving end-user issues, managing help desk operations, troubleshooting hardware issues, and assisting with user onboarding and offboarding. This position requires an on-call rotation schedule and offers a contract to hire opportunity. The position is based in Bensenville, IL.
Responsibilities
- Resolve end-user issues
- Manage help desk operations
- Troubleshoot hardware issues
- Assist with user onboarding
- Assist with user offboarding
- Participate in an on-call rotation schedule
Full Job Description
As a Service Desk Technician, you will be responsible to provide the Level 1 Onsite Support of all desktop hardware and software for the company. You will be expected to work on hardware and software problems of moderate scope, provides excellent customer service to the entire company and participate in project-based work such as upgrades, installations and other IT operational tasks. This role is focus on coordination on High Impact service requests to resolution groups and vendors, as appropriate, and conducts necessary follow-up to ensure satisfactory completion of requested service. This is a contract to hire position that reports onsite to our client location in Auburn Hills, MI.
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