Job Search Assistant
Shift Manager
Dunkin' • North Houston, TX 77315 • Posted 30+ days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
Shift Leaders at Dunkin' are responsible for coaching team members throughout their shift to execute operational standards and deliver great guest service. They set goals, provide job assignments, and motivate others, offering timely feedback. Additionally, they support the Restaurant Manager in meeting operational goals and ensuring food safety standards are met.
Responsibilities
- Perform all responsibilities of restaurant team members
- Support the Restaurant Manager in meeting operational goals and execution
- Ensure Brand standards are met throughout shift including preparation of food and beverages
- Communicate shift priorities, goals and results to restaurant team members
- Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
- Support the training of restaurant team members as needed
- Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
- Communicate clearly with the next Shift Leader to help prepare him/her for shift
- Ensure Food Safety standards are met
- Manage Inventory throughout the shift
- Provide great guest service and coaches restaurant team members to do the same
- Schedule restaurant team members for shifts
- Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
Qualifications
Required
- Basic computer skills
- Fluent in spoken and written English
- Previous leadership experience in retail, restaurant or hospitality preferred
Preferred
- Works well with others in a fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and adapt to change
- Guest focused
- Ability to assist with training
- Problem solving
- Motivating others
About Dunkin'
Dunkin is a renowned coffee and baked goods chain known for its famous Iced Coffee and a wide range of bakery favorites. They also offer ready-to-drink iced coffee and milk beverages in delicious flavors like Mocha, French Vanilla, Espresso, and Original. Whether you need a morning energy boost or a delightful treat throughout the day, Dunkin provides a convenient and flavorful experience for customers on-the-go.
Full Job Description
**Position Title:** Shift Leader
**Reports To:** General Manager
**Overview**
Shift Leaders are generally responsible for coaching Dunkin' Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
**Responsibilities Include:**
+ Perform all responsibilities of restaurant team members
+ Support the Restaurant Manager in meeting operational goals and execution
+ Ensure Brand standards are met throughout shift including preparation of food and beverages
+ Communicate shift priorities, goals and results to restaurant team members
+ Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
+ Support the training of restaurant team members as needed
+ Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
+ Communicate clearly with the next Shift Leader to help prepare him/her for shift
+ Ensure Food Safety standards are met
+ Manage Inventory throughout the shift
+ Provide great guest service and coaches restaurant team members to do the same
+ Schedule restaurant team members for shifts
+ Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
**Education/Experience:**
+ Basic computer skills
+ Fluent in spoken and written English
+ Previous leadership experience in retail, restaurant or hospitality preferred.
**Key Competencies**
+ Works well with others in a fast-paced team environment
+ On time, demonstrates honesty and a positive attitude
+ Willingness to learn and adapt to change
+ Guest focused
+ Ability to assist with training
+ Problem solving
+ Motivating others
**Physical Demands/Working Conditions:**
+ Standing on feet
+ Repetitive motion including bending, stooping and reaching
+ Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
+ Wearing a headset
+ Working in a small space
**_Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee._**
**Reports To:** General Manager
**Overview**
Shift Leaders are generally responsible for coaching Dunkin' Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.
**Responsibilities Include:**
+ Perform all responsibilities of restaurant team members
+ Support the Restaurant Manager in meeting operational goals and execution
+ Ensure Brand standards are met throughout shift including preparation of food and beverages
+ Communicate shift priorities, goals and results to restaurant team members
+ Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
+ Support the training of restaurant team members as needed
+ Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
+ Communicate clearly with the next Shift Leader to help prepare him/her for shift
+ Ensure Food Safety standards are met
+ Manage Inventory throughout the shift
+ Provide great guest service and coaches restaurant team members to do the same
+ Schedule restaurant team members for shifts
+ Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
**Education/Experience:**
+ Basic computer skills
+ Fluent in spoken and written English
+ Previous leadership experience in retail, restaurant or hospitality preferred.
**Key Competencies**
+ Works well with others in a fast-paced team environment
+ On time, demonstrates honesty and a positive attitude
+ Willingness to learn and adapt to change
+ Guest focused
+ Ability to assist with training
+ Problem solving
+ Motivating others
**Physical Demands/Working Conditions:**
+ Standing on feet
+ Repetitive motion including bending, stooping and reaching
+ Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
+ Wearing a headset
+ Working in a small space
**_Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee._**
Search for other jobs like this one:
Search for popular related roles:
Shift Leader jobs in North Houston, TXShift Operations Lead jobs in North Houston, TXShift Lead/Shift Junior Lead jobs in North Houston, TXShift Leader Manager jobs in North Houston, TXShift Leader Trainee jobs in North Houston, TXProduction Shift Leader jobs in North Houston, TXShift Lead/Supervisor jobs in North Houston, TXShift Production Leader jobs in North Houston, TXShift Leader/Supervisor jobs in North Houston, TXShift Team Lead jobs in North Houston, TX
Search nearby locations hiring for this role:
Shift Leader jobs in Prairie View, TXShift Leader jobs in Tomball, TXShift Leader jobs in Manvel, TXShift Leader jobs in Deer Park, TXShift Leader jobs in Galena Park, TXShift Leader jobs in Four Corners, TXShift Leader jobs in Pearland, TXShift Leader jobs in Fresno, TXShift Leader jobs in Cleveland, TXShift Leader jobs in Sugar Land, TX