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Managed Services Specialist - Telecom Expense Management
Vatic Outsourcing • Remote • Posted 4 days ago
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Remote • Full-time • Senior Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Senior Managed Services Specialist (MSS) is a customer-facing support role focused on enhancing the client's experience with Telecom Managed Solutions. This includes managing telecom invoices and inventory, contract and vendor management, and providing reporting and business intelligence. The MSS aims to deliver consultative cost reduction, cost avoidance, savings, and ROI to ensure client satisfaction.
Responsibilities
- Forensic analysis of telecom invoices including receiving, reviewing, approving, auditing, optimizing, processing, and validating payment.
- Account Management as an extension of a client's team.
- Deliver in-person and web-meetings to all levels/organizations of a client organization.
- Present monthly "Performance and Opportunities Dashboard" and Quarterly Business Reviews (QBRs) to assigned clients.
- Manage large volumes of data in excel and application databases.
- Navigate carrier portals (wireline/wireless).
- Ensure 100% capture of client invoices for on-time processing.
- Perform invoice audit, review and approval within desired SLA for accuracy and AP/GL file run.
- Establish and maintain 100% telecom inventory integrity for each assigned client.
- Provide constant external feedback to clients on savings opportunities and best practices in Telecom Management.
- Complete monthly and/or quarterly customer account review.
- Provide timely, detailed and accurate reporting to external and internal audiences.
Qualifications
Required
- College Degree
- 5+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries
Preferred
- General knowledge of business finance - cost allocation, AP and GL process
- Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications)
- General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR)
- Reviewing, understanding, interpreting and managing carrier contracts
- Knowledge of and understanding of pricing and benchmarking of telecom services
- Understanding of SAAS structure, architecture, and security
- C-Level presentation and interaction skills
About Vatic Outsourcing
Vatic Outsourcing operates in the telecom management industry, offering services such as telecom planning, expense reduction, vendor management, network support, managed mobility services, wireless expense management, and robotic process automation solutions. Their team of experts can assist businesses in improving communication efficiency, developing effective strategies, and providing comprehensive support for all telecom needs. Contact Vatic Outsourcing to enhance your organization's communication and data management processes.
Full Job Description
Position: Sr. Managed Services Specialist (MSS)
Organization: Telecom Management Solutions (TMS)
Classification: Exempt
Reports to: Manager of Telecom Management Services
Summary: The MSS is a customer facing support position focused on the client's experience with the lifecycle of Telecom Managed Solutions. This includes invoice and inventory management, contract and vendor management, and reporting and business intelligence. The MSS is chartered with delivering consultative cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.
Levels: MSS, MSS I, MSS II, Sr. MSS, Sr. MSS II
Essential Functions and Qualifications:
Preferred Competencies:
Major Duties and Responsibilities:
Skills and Abilities
Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.
Work Environment: This position is remote - work from home based. There is opportunity to work in office if desired.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m.
Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job.
Required Education and Experience:
Additional Eligibility Qualifications: Job contingent upon a background check
EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.
Vatic's policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.
Organization: Telecom Management Solutions (TMS)
Classification: Exempt
Reports to: Manager of Telecom Management Services
Summary: The MSS is a customer facing support position focused on the client's experience with the lifecycle of Telecom Managed Solutions. This includes invoice and inventory management, contract and vendor management, and reporting and business intelligence. The MSS is chartered with delivering consultative cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction.
Levels: MSS, MSS I, MSS II, Sr. MSS, Sr. MSS II
Essential Functions and Qualifications:
- Forensic analysis of telecom invoices inclusive of receiving, reviewing, approving, auditing, optimizing, processing, validating payment, etc.
- Account Management in serving as an extension of a client's team
- Microsoft Office competency and fluency in Excel
- Confidence in delivering in-person and web-meetings; to all levels/organizations of a client organization
- Presenting to assigned clients their respective monthly "Performance and Opportunities Dashboard" and QBR's (Quarterly Business Reviews) on a recurring basis
- Managing large volumes of data in excel and application databases
- Navigating carrier portals (wireline/wireless)
Preferred Competencies:
- General knowledge of business finance - cost allocation, AP and GL process
- Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications
- General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR)
- Reviewing, understanding, interpreting and managing carrier contracts
- Knowledge of and understanding of pricing and benchmarking of telecom services
- Understanding of SAAS structure, architecture, and security
- C-Level presentation and interaction skills
Major Duties and Responsibilities:
- Ensure 100% capture of client invoices for on-time processing
- Perform invoice audit, review and approval within desired SLA for accuracy and AP/GL file run
- Establish and maintain 100% telecom inventory integrity for each assigned client
- Provide constant external feedback to clients on savings opportunities and best practices in Telecom Management
- Complete monthly and/or quarterly customer account review (i.e. Performance & Opportunities Dashboard Review)
- Provide timely, detailed and accurate reporting to external and internal audiences
Skills and Abilities
- Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
- Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
- Ability to work as a facilitator on project plans - implementations and installs/disconnects
- Ability to leverage automation for efficiency and added customer benefit
Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.
Work Environment: This position is remote - work from home based. There is opportunity to work in office if desired.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m.
Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job.
Required Education and Experience:
- College Degree
- 5+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries
Additional Eligibility Qualifications: Job contingent upon a background check
EEO Statement: It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.
Vatic's policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.
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