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Store Manager
Kohl's • Encinitas, CA 92024 • Posted 30+ days ago
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In-person • Full-time • $85,100-$142,100/yr • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
As a Store Manager at Kohl's, you will lead the store executive team to drive sales growth and oversee a first-class omnichannel experience for customers and associates. This role involves promoting a hospitality mentality, driving associate development, ensuring Kohl's Best Practices, and leveraging analytical skills to make sound business decisions. The Store Manager is responsible for a variety of tasks including recruitment, staffing plans, workload analysis, associate retention strategies, and overseeing merchandise presentation and pricing.
Responsibilities
- Recruit, interview and hire talent
- Develop staffing plans for key store roles
- Analyze workload strategies, sharing findings with store staff and leadership to develop action plans
- Collaborate with the store executive team to develop and execute associate retention strategies
- Foster a collaborative and engaged environment, addressing and managing associate concerns
- Drive Associate Engagement and Development through effective communication, feedback and recognition
- Oversee the development and coaching of all associates, including the appraisal process for the purpose of recommending and executing on promotions or other changes in position
- Demonstrate and promote a hospitality mentality on the sales floor, ensuring a best in class customer experience
- Direct store visual workload ensuring company merchandise presentation directives and merchandise standards reflect Kohl's Brand
- Monitor pricing and markdown accuracy ensuring inventory disposition are in compliance with Kohl's Best Processes
- Make informed decisions to support store expense management (e.g. payroll, productivity, shortage)
- Oversee store Cash Office, Service Desk, and Building Safety standards are maintained and take appropriate action when necessary
- Oversee the execution of all merchandising directives
- Oversee localization and merchandising efforts ensuring merchandise is properly placed throughout the store
- Review business reports for merchandise opportunities and take action to drive sales
- Maintain and enhance relationships with vendors and community partners
- Exercise good judgment and discretion in making management decisions
Qualifications
Required
- Minimum 3-5 years store management experience in a high volume, big box environment
- Experience in leading and developing large teams
- Experience working in a fast paced and changing environment
- Ability to multi-task, while being attentive to Customers and remaining flexible to the needs of the business
About Kohl's
Kohl's is a popular omnichannel retailer offering a wide range of products including clothing, shoes, toys, home décor, appliances, and electronics. They provide convenient shopping with free shipping, easy returns, and exclusive discounts for Kohl's Cardholders and Rewards members. With over 1,100 stores nationwide, Kohl's is a one-stop shop for the whole family.
Full Job Description
About the Role
As Store Manager you will provide oversight and leadership for the entire store team. You are the primary leader for delivering customer experience and associate engagement. You will teach, coach and develop associates to deliver excellent service, merchandising expertise and consistent operational execution. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.
What You'll Do
+ Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team
+ Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed
+ Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management
+ Manage associate relations issues including performance management, and ensure associates follow company policies
+ Manage the training process for new hires on Kohl's culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty)
+ Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates
+ Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures
+ Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention
+ Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer
+ Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment
+ Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations
All manager roles at Kohl's are responsible for:
+ Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture
+ Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
+ Modeling, enforcing and providing direction and guidance to associates
+ Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues
+ Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
+ Monitoring and adjusting resources as the business dictates to support customer needs and workload demands
+ Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results
+ Managing talent, including hiring, training, developing, and supervising
+ Accomplishing multiple tasks within established timeframes
+ Training, monitoring and reinforcing company policies, procedures, standards and guidelines
+ Adhering to company safety policies and ensuring the safety of associates and customers
+ Other responsibilities as assigned
What Skills You Have
Required
+ Must be 18 years of age or older
+ Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions
+ Great verbal/written communication and interpersonal skills
+ Excellent decision-making and problem-solving skills
+ Strong people management skills and ability to develop talent
+ Flexible availability, including days, nights, weekends, and holidays
Preferred
+ Experience working in a retail environment, preferably in a managerial position
+ Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions
+ College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry
Pay Range: $85,100.00 - $142,100.00
Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).
As Store Manager you will provide oversight and leadership for the entire store team. You are the primary leader for delivering customer experience and associate engagement. You will teach, coach and develop associates to deliver excellent service, merchandising expertise and consistent operational execution. You will be accountable for the overall results and success of all key performance measures with a primary goal of driving sales and profitability.
What You'll Do
+ Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team
+ Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed
+ Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management
+ Manage associate relations issues including performance management, and ensure associates follow company policies
+ Manage the training process for new hires on Kohl's culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty)
+ Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates
+ Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures
+ Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention
+ Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer
+ Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment
+ Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations
All manager roles at Kohl's are responsible for:
+ Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture
+ Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
+ Modeling, enforcing and providing direction and guidance to associates
+ Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues
+ Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
+ Monitoring and adjusting resources as the business dictates to support customer needs and workload demands
+ Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results
+ Managing talent, including hiring, training, developing, and supervising
+ Accomplishing multiple tasks within established timeframes
+ Training, monitoring and reinforcing company policies, procedures, standards and guidelines
+ Adhering to company safety policies and ensuring the safety of associates and customers
+ Other responsibilities as assigned
What Skills You Have
Required
+ Must be 18 years of age or older
+ Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions
+ Great verbal/written communication and interpersonal skills
+ Excellent decision-making and problem-solving skills
+ Strong people management skills and ability to develop talent
+ Flexible availability, including days, nights, weekends, and holidays
Preferred
+ Experience working in a retail environment, preferably in a managerial position
+ Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions
+ College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry
Pay Range: $85,100.00 - $142,100.00
Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).
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