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Shift Manager
Raising Cane's • Norfolk, VA 23509 • Posted 30+ days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Shift Manager at Raising Cane's is responsible for managing shifts, conveying the company culture to crewmembers and customers, and ensuring high standards of service and cleanliness. This role involves operations management, people management, business management, and project support, with a focus on maintaining the Perfect Box experience for customers.
Responsibilities
- Deliver 'What We Do' on each shift led, including serving the Perfect box, fast, friendly, clean, and have fun.
- Lead high energy shifts and leverage company provided tools to run high performing shifts.
- Execute key measures of shifts to include monitoring cleanliness and maintenance of restaurant.
- Be a Customer advocate communicating needs to Crewmembers to assure Customers satisfaction.
- Ensure all food orders are prepared to Raising Cane's standards.
- Coach and train Crewmembers on proper Raising Cane's procedures.
- Screen prospective Crewmembers for applicants that match Raising Cane's job qualifications.
- Motivate Crewmembers to maximize their potential.
- Assure Crewmember and Customer safety throughout shift.
- Support management on all areas that impact the business.
- Support all programs and initiatives during the shift.
- Support management of current Perfect Safety Box which is Raising Cane's risk management program.
- Ensure marketing tools are properly implemented.
- Report all new hire paperwork and separations in a timely manner.
Qualifications
Required
- Minimum of High School Diploma or equivalent required.
- Some College preferred.
- Must be 18 years of age or older.
- Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook).
Preferred
- Ability to lead, motivate, and empower the Crewmembers.
- Ability to align Crewmembers with Raising Cane's culture by balancing hard work and having fun.
- Ability to manage basic tasks and the restaurant's Crewmembers.
- Takes initiative.
- Has excellent verbal and written skills.
- Ability to recognize problems and problem solve.
- Ability to set goals and convert plans into action.
About Raising Cane's
Raising Cane's is a fast-food restaurant chain that specializes in serving high-quality chicken fingers. The company was founded in 1996 in Baton Rouge, Louisiana, and has since grown to over 500 locations across more than 28 states in the U.S. They offer a simple yet delicious menu of chicken fingers, crinkle-cut fries, coleslaw, Texas toast, and various dipping sauces.
Full Job Description
**GENERAL SUMMARY**
The **Shift Manager** - He/she has the primary responsibility for managing shifts; conveying the Cane's culture to his/her Crewmembers and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane's. He/she will be responsible for upholding Raising Cane's standards for the Crewmember and Customers experiences.
**KEY RESPONSIBILITIES AND AREAS OF FOCUS :**
+ **Operations Management-** Deliver **"** What We Do" on each shift you lead; at Raising Cane's "What we do" is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of shifts to include: monitor cleanliness and maintenance of restaurant to assure Raising Cane's standards are being meet in these areas; be a Customer advocate communicating needs to Crewmembers to assure Customers satisfaction during shift; responsible for restaurants performance on and off scheduled shifts; ensure all food orders are prepared to Raising Cane's standards
+ **People Management-** Coach and train Crewmembers on proper Raising Cane's procedures on each shift; screen prospective Crewmembers for applicants that match Raising Cane's job qualifications; motivate Crewmembers to maximize their potential on each shift; assure Crewmember and Customer safety throughout shift. Reports all risk management issues to General Manager; support adherence to Raising Cane's uniform policy during shift
+ **Business Management-** Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory data and report all data to General Manager; provides a sense of urgency when handling all Crewmembers and customer situations
+ **Project Support** - Supports all programs and initiatives during the shift; support management of current Perfect Safety Box which is Raising Cane's risk management program; and severe weather practices; ensure are marketing tools are properly implemented; report all new hire paperwork and separations in a timely manner
**ADDITIONAL REQUIREMENTS:**
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Minimum of High School Diploma or equivalent required, some College preferred
+ Must be 18 years of age or older
+ Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook)
+ On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
**QUALIFICATIONS:**
+ Ability to lead, motivate, and empower the Cane's Crewmembers
+ Ability to align Crewmembers with Raising Cane's culture by balancing hard work and having fun.
+ Ability to manage basic tasks and the restaurant's Crewmembers
+ Takes initiative
+ Has excellent verbal and written skills
+ Ability to recognize problems and problem solve
+ Ability to set goals and convert plans into action
The **Shift Manager** - He/she has the primary responsibility for managing shifts; conveying the Cane's culture to his/her Crewmembers and Customers; as well be a creative team player who likes to work hard, have fun, and show sincere dedication to Raising Cane's. He/she will be responsible for upholding Raising Cane's standards for the Crewmember and Customers experiences.
**KEY RESPONSIBILITIES AND AREAS OF FOCUS :**
+ **Operations Management-** Deliver **"** What We Do" on each shift you lead; at Raising Cane's "What we do" is serve the Perfect box, Fast, Friendly, Clean & Have Fun! Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of shifts to include: monitor cleanliness and maintenance of restaurant to assure Raising Cane's standards are being meet in these areas; be a Customer advocate communicating needs to Crewmembers to assure Customers satisfaction during shift; responsible for restaurants performance on and off scheduled shifts; ensure all food orders are prepared to Raising Cane's standards
+ **People Management-** Coach and train Crewmembers on proper Raising Cane's procedures on each shift; screen prospective Crewmembers for applicants that match Raising Cane's job qualifications; motivate Crewmembers to maximize their potential on each shift; assure Crewmember and Customer safety throughout shift. Reports all risk management issues to General Manager; support adherence to Raising Cane's uniform policy during shift
+ **Business Management-** Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provides accurate inventory data and report all data to General Manager; provides a sense of urgency when handling all Crewmembers and customer situations
+ **Project Support** - Supports all programs and initiatives during the shift; support management of current Perfect Safety Box which is Raising Cane's risk management program; and severe weather practices; ensure are marketing tools are properly implemented; report all new hire paperwork and separations in a timely manner
**ADDITIONAL REQUIREMENTS:**
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Minimum of High School Diploma or equivalent required, some College preferred
+ Must be 18 years of age or older
+ Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook)
+ On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
**QUALIFICATIONS:**
+ Ability to lead, motivate, and empower the Cane's Crewmembers
+ Ability to align Crewmembers with Raising Cane's culture by balancing hard work and having fun.
+ Ability to manage basic tasks and the restaurant's Crewmembers
+ Takes initiative
+ Has excellent verbal and written skills
+ Ability to recognize problems and problem solve
+ Ability to set goals and convert plans into action
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