TTEC • Remote • Posted 3 days ago
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As a Seasonal Licensed Healthcare Team Lead at TTEC, you will be responsible for leading a team to ensure they meet goals, handle customer escalations, and maintain quality customer experience. This role involves coaching associates, managing multiple tasks and projects, and motivating the team. You will also engage in mentorship and professional development opportunities within a supportive and inclusive company culture.
About TTEC
TTEC is a company in the customer experience industry that specializes in providing technology and services to enhance customer experience for businesses worldwide.
Bringing smiles is what we do at TTEC… for you and the customer. As a Service Delivery Team Lead working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You'll Do
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet goals. You'll answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.
You'll report to the Ops Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You'll
What You Bring to the Role
Compensation and Benefits
What You Can Expect
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI- Remote
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