Upgrade Concierge Professional

Job Description

Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future-and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com (https://urldefense.com/v3/\_\_http:/www.vivint.com\_\_;!!BJC6uDBu-zY!NC1I2-GrhnIfpMmknOyEsrTNlK1jc4\_6nNZM-nqSUzWJf\_uAxK7opz5sf8nU7187pUMbDNykdv7gh7l4WJ1H3HsnFbE$) . Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

Who We Are:

Are you interested in developing your sales skillset and establishing a long-term career within a nationally recognized organization ? 

If you are career-minded with strong goals, then we want you to join our dynamic and customer-focused department. The Upgrade Concierge t eam continues to evolve to provide proactive solutions and long-term value to our customers . We are confident in our proven sales development process and ability to ensure peace of mind to all customers nationwide.

The purpose of the Vivint Upgrade Concierge team is 1) to delight our existin g Vivint customers with our service , 2) to present innovative equipment upgrades, and 3) to create opportunities to save money. Upgrade Concierge Professionals reach out to our existing customers . Successful specialists stra tegically anticipate and identify customer needs to maintain our world class service. We are looking for high- quality and hardworking individuals with growth mindset s to join Vivint !

Schedule: Monday - Friday, No weekends!

Training: Paid, Mandatory Training (3 weeks)

Pay: $14/hr + uncapped commission (average earnings of $50,000+)

A Day in the Life:

+ Effective s pecialists are dedicated to providing value in all interactions both with our customers and internally.

+ To excel , you will need to adapt to new situations, handle change, and balance multiple demands. 

+ We win together! We are committed to the performance of our s pecialists, as they demonstrate a competitive and collaborative attitude in order to meet team and department goals.  

+ Our team strives to develop a growth mindset. They are coachable and willing to learn and apply feedback to their professional and personal goals.

+ Specialists take accountability and exhibit resilience to succeed on a competitive sales floor.

Required Skills and Experience:

+ Must be at least 18 years old

+ Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

+ Must be able to commute to our Lindon office

+ Must be able to commit to at least 6 months employment

+ Able to work Full-time (schedule is flexible)

+ Prior sales experience is a plus

+ Proficient with basic computer functions and ability to utilize software, databases, scripts, and other tools appropriately

Learn about the Vivint Culture (https://www.vivint.com/company/careers) and why it's a great place to grow your career!

Here are some highlighted perks you should ask us about:

+ Daily lunch and drinks on site

+ Paid holidays and flexible paid time away

+ Employee/Friends/Family Discounts

+ Onsite health clinic, gym, gaming tables

+ Medical/dental/vision/life coverage & 24/7 Medical Hotline

+ 401(k) + Employer Match

+ Employee Resource Groups

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are a current employee, please notify your manager that you are applying prior to applying.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.