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Crew Member
Dunkin' • Carrollton, GA 30118 • Posted 30+ days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Crew Members at Dunkin' are responsible for delivering great guest experiences by maintaining high standards of operations excellence, team environment, and profitability. They ensure guest satisfaction by adhering to brand standards, maintaining a clean workstation, and effectively executing restaurant standards and marketing initiatives.
Responsibilities
- Communicate appropriately with fellow team members, treating others fairly and with respect.
- Respond positively to feedback and direction given.
- Hold themselves accountable for their responsibilities on their shift.
- Adhere to schedule and arrive ready to work on time.
- Ensure each guest is highly satisfied with his/her experience.
- Respond to specific guest needs and resolve problems with a sense of urgency.
- Adhere to Brand standards and systems, delivering quality food and beverage to each guest.
- Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.
- Complete all required training and support the training of other team members.
- Effectively execute restaurant standards and marketing initiatives.
- Prepare all products following appropriate recipes and procedures.
- Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
- Comply with all restaurant, Brand, and franchisee policies.
Qualifications
Required
- Must be able to fluently speak/read English
- Capable of counting money and making change
- Able to operate restaurant equipment (minimum age requirements may apply)
About Dunkin'
Dunkin is a renowned coffee and baked goods chain known for its famous Iced Coffee and a wide range of bakery favorites. They also offer ready-to-drink iced coffee and milk beverages in delicious flavors like Mocha, French Vanilla, Espresso, and Original. Whether you need a morning energy boost or a delightful treat throughout the day, Dunkin provides a convenient and flavorful experience for customers on-the-go.
Full Job Description
Responsibilities Include:
Team Environment - Communicate appropriately with fellow team members, treating others fairly and with respect. Respond positively to feedback and direction given. Hold themselves accountable for their responsibilities on their shift. Adhere to schedule and arrive ready to work on time.
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and ensure each guest is highly satisfied with his/her experience. Respond to specific guest needs and resolve problems with a sense of urgency. Adhere to Brand standards and systems, delivering quality food and beverage to each guest. Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed. Complete all required training and support the training of other team members.
Profitability - Effectively execute restaurant standards and marketing initiatives. Prepare all products following appropriate recipes and procedures. Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security. Comply with all restaurant, Brand, and franchisee policies.
Qualifications:
Skills
- Must be able to fluently speak/read English
- Capable of counting money and making change
- Able to operate restaurant equipment (minimum age requirements may apply)
Required Competencies
- Guest Focus - anticipate and understand guests' needs and exceed their expectations.
- Passion for Results - set compelling targets and deliver on commitments.
- Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
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