Service Technician

*This position requires you to provide service to customers in Cleveland, OH. Must be currently located in or around Cleveland, OH.

ABOUT HOWARD TECHNOLOGY SOLUTIONS

Howard Technology Solutions is a premier retailer of brand name computers, consumer electronics, computer-related accessories, technology supplies and complete technology solutions. Our talented team is our driving force behind our world class customer service, our continuous growth, and our increasing success. With the backing of our parent company, Howard Industries Inc., which includes over 4000 team members and generates $1 billion in revenue, and partnering with great brands such as HP, Lenovo, Cisco, Microsoft and Epson, we have rapidly gained market share in the industry and are looking to expand our team to help us take our company into the future.

SUMMARY OF POSITION

The mission of Howard Technology Solutions is to provide the highest level of quality service and support which exceeds our customers’ needs and expectations. The Service Technician should have extensive knowledge in electrical and mechanical systems in order to troubleshoot medical equipment. This individual will need to possess customer service skills to adequately maintain a strong working relationship with our customers. This is a “results oriented” position that requires an organized, hardworking, self-driven, focused individual determined to meet his or her goals.

PRIMARY RESPONSIBILITIES

• Work closely with the Professional Services Manager to fully understand each project
• Assist customer support in resolving tickets.
• Coordinate project flight schedules, hotels and rental vehicles.
• Ensure field projects are completed properly and in a timely manner.
• Provide technical/user training to customers.
• Ensure customers sign off on each project upon completion.
• Ensure each project has the needed tools/parts.
• Ensure each onsite project has a plan.
• Ensure reports are turned in on time.
• Update your manager daily on the progress of the project/onsite visit.
• Represent Howard Technology Solutions in a positive way.

REQUIREMENTS

• Requires willingness to work a flexible schedule when deemed necessary.
• Requires willingness to travel.

QUALIFICATIONS

• Two year college degree from an accredited institution.
• Minimum two years of technical experience is required.
• Proficiency in MS Word, Excel, office email, and computer skills, etc.
• Presentable, courteous and pleasant personality.
• Hardworking, sincere, honest, dedicated and self-achiever.
• Excellent verbal and written communication skills, including ability to effectively communicate with team members and customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to develop ideas and creative solutions with minimal initial instruction and criteria. Must be able to “think outside the box.”
• Must be willing to go above-and-beyond the duties and responsibilities assigned by management when appropriate

COMPENSATION AND BENEFITS

• Salary with overtime
• Medical & Dental Insurance
• Disability Insurance
• Life Insurance
• 401K Retirement
• Education Reimbursement
• Paid Holidays
• Paid Vacations

Equal Opportunity Employer Vet/Disabled