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Intake Manager - Personal injury law firm
Ascendion • Newport Beach, CA 92659 • Posted 5 days ago via LinkedIn
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
We are seeking a dynamic and experienced Intake Manager to join our team at a prestigious personal injury law firm in Newport Beach, CA. The Intake Manager will play a critical role in managing the intake process for new clients, ensuring they receive personalized attention and guidance from the moment they first contact the firm. This role requires exceptional communication skills, attention to detail, and the ability to empathize with individuals seeking legal assistance.
Responsibilities
- Respond promptly and courteously to inquiries from potential clients via phone, email, and in-person visits.
- Conduct initial consultations with potential clients to gather information about their case and assess their eligibility for representation.
- Manage and organize client intake paperwork and documentation.
- Coordinate with attorneys and legal staff to assign cases and ensure a smooth transition from intake to representation.
- Provide compassionate support and guidance to clients throughout the intake process, addressing their questions and concerns with professionalism and empathy.
- Maintain accurate and up-to-date records of all client interactions and case information.
- Collaborate with marketing and outreach teams to develop strategies for attracting new clients and maximizing intake opportunities.
Qualifications
Required
- Previous experience in a legal intake or client services role, preferably in a personal injury law firm.
- Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office and experience with legal case management software is a plus.
- Bilingual proficiency (English/Spanish) is desirable but not required.
About Ascendion
Ascendion operates in the digital engineering services industry, providing cutting-edge solutions to elevate innovation journeys for businesses through technology-driven services.
Full Job Description
About Us:
We are a prestigious personal injury law firm located in the heart of Newport Beach, CA. With a dedication to serving our clients with compassion, expertise, and relentless advocacy, we have earned a reputation for excellence in the legal community. We specialize in representing individuals who have been injured due to the negligence of others, providing them with the highest quality legal representation and support.
Position Overview: We are seeking a dynamic and experienced Intake Manager to join our team. The Intake Manager will play a critical role in the firm's success by managing the intake process for new clients. This role requires exceptional communication skills, attention to detail, and the ability to empathize with individuals who have been injured and are seeking legal assistance. The Intake Manager will be responsible for ensuring that each client receives personalized attention and guidance from the moment they first contact our firm.
Responsibilities:
- Respond promptly and courteously to inquiries from potential clients via phone, email, and in-person visits.
- Conduct initial consultations with potential clients to gather information about their case and assess their eligibility for representation.
- Manage and organize client intake paperwork and documentation.
- Coordinate with attorneys and legal staff to assign cases and ensure a smooth transition from intake to representation.
- Provide compassionate support and guidance to clients throughout the intake process, addressing their questions and concerns with professionalism and empathy.
- Maintain accurate and up-to-date records of all client interactions and case information.
- Collaborate with marketing and outreach teams to develop strategies for attracting new clients and maximizing intake opportunities.
Qualifications:
- Previous experience in a legal intake or client services role, preferably in a personal injury law firm.
- Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office and experience with legal case management software is a plus.
- Bilingual proficiency (English/Spanish) is desirable but not required.
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