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Front Desk Coordinator - Downey, CA
The Joint Chiropractic • Downey, CA 90241 • Posted 30+ days ago
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In-person • Full-time • $18.00-$20.00/hr • Entry Level
Job Highlights
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The Joint Chiropractic is seeking a Front Desk Coordinator to join their team in Downey, CA. This role is ideal for individuals who are goal-oriented, self-motivated, proactive, and have a passion for health and wellness. The position involves providing world-class service to patients, managing transactions, educating patients on wellness offerings, and working cohesively with a team in a fast-paced environment. The role requires strong customer service skills, phone and computer proficiency, and at least one year of previous sales experience.
Responsibilities
- Providing excellent services to members and patients.
- Gaining memberships to meet sales goals.
- Greeting members and patients upon arrival.
- Checking members and patients in to see the Chiropractor.
- Answering phone calls.
- Re-engaging inactive members.
- Staying updated on membership options, packages, and promotions.
- Recognizing and supporting team goals.
- Creating and maintaining positive relationships with team members.
- Maintaining the cleanliness of the clinic and organization of workspace.
- Presenting and selling memberships and visit packages.
- Keeping management apprised of member concerns.
- Following manager's policies, procedures, and direction.
- Accepting constructive criticism in a positive manner.
Qualifications
Required
- High school diploma or equivalent (GED).
- Strong phone and computer skills.
- At least one year of previous sales experience.
- Ability to prioritize and perform multiple tasks.
- Strong customer service orientation.
- Ability to communicate effectively with members and patients.
- Ability to manage the flow of patients through the clinic in an organized manner.
- Able to stand and/or sit for long periods of time.
Preferred
- Office management or marketing experience.
About The Joint Chiropractic
The Joint Chiropractic is a well-known provider of affordable and convenient chiropractic care in the United States. They offer hands-on spinal adjustments and manipulations to help alleviate pain and improve overall wellness, with a focus on accessibility by offering extended hours and no appointment necessary. The company has expanded rapidly since its founding in 1999, with numerous locations nationwide and partnerships with organizations like the PGA TOUR and Major League Soccer.
Full Job Description
Are you goal oriented, self-motivated & proactive by nature?
Do you have a passion for health and wellness and love sales?
If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
What we are looking for in YOU and YOUR skillset!
+ Pay Range $18-$20/hr Depending on Experience + BONUS
+ Driven to climb the company ladder!
+ Possess a winning attitude!
+ 'Have a high school diploma or equivalent (GED).
+ Complete transactions using point of sale software and ensure all patient accounts are current and accurate
+ Have strong phone and computer skills.
+ Have at least one year of previous Sales Experience.
+ Participate in marketing/sales opportunities to help attract new patients into our clinics
+ Be able to prioritize and perform multiple tasks.
+ Educate Patients on wellness offerings and services
+ Share personal Chiropractic experience and stories
+ Work cohesively with others in a fun and fast-paced environment.
+ Have a strong customer service orientation and be able to communicate effectively with members and patients.
+ Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
+ Providing excellent services to members and patients.
+ The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
+ Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
+ Answering phone calls.
+ Re-engaging inactive members.
+ Staying updated on membership options, packages and promotions.
+ Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
+ Maintain the cleanliness of the clinic and organization of workspace
+ Confident in presenting and selling memberships and visit packages
+ Keeping management apprised of member concerns and following manager's policies, procedures, and direction.
+ Willingness to learn and grow
+ Accepting constructive criticism in a positive manner and using it as a learning tool.
+ Office management or marketing experience a plus!
+ Able to stand and/or sit for long periods of time
+ Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
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