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Business Development and Customer Service Representative
H!ERO Inc • Redondo Beach, CA 90278 • Posted 3 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at H!ERO Inc is responsible for attracting and serving customers by providing product and service information through community outreach and marketing promotions. This role involves direct interaction with customers to answer questions, suggest information, open accounts, resolve problems, and recommend potential products or services to management. Additionally, individuals in this position can participate in management training to gain experience for future leadership roles.
Responsibilities
- Attract potential customers by answering product and service questions directly.
- Suggest information about products and services.
- Open customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Contribute to team effort by accomplishing related sales results as needed.
Qualifications
Preferred
- Hospitality / Retail experience
Full Job Description
We are currently seeking a highly motivated customer-focused individual to join our team as a Business Development & Customer Service Representative. This role is a unique blend of cultivating new business opportunities and providing exceptional support to valued customers. If you have a passion for building relationships, driving growth, and delivering top-notch customer service, this is an exciting opportunity to contribute to our organization's success.
Business Development & Customer Service Representative Responsibilities:
- Identify and develop new business opportunities through customer outreach and prospecting.
- Build and maintain strong relationships with existing clients, providing personalized support and acting as their primary point of contact.
- Understand clients' needs, challenges, and goals, and offer tailored solutions to meet their requirements.
- Collaborate with cross-functional teams to ensure seamless delivery of products/services and customer satisfaction.
- Conduct market research and competitor analysis to identify trends and opportunities for business growth.
- Prepare and deliver persuasive presentations and proposals to potential customers and clients.
- Follow up on leads, inquiries, and sales opportunities to convert prospects into customers.
- Maintain accurate customer records, track sales activities, and generate reports as needed.
- Provide exceptional customer service, promptly addressing inquiries, troubleshooting issues, and resolving concerns.
Business Development & Customer Service Representative Requirements:
- Bachelor's degree in Business, Marketing, or a related field OR
- Proven experience in business development, sales, or customer service.
- Excellent communication and interpersonal skills, with the ability to build rapport and influence others.
- Strong problem-solving abilities and a customer-centric mindset.
- Goal-oriented, with a drive to achieve targets and exceed expectations.
- Exceptional organizational and time management skills.
- Ability to thrive in a fast-paced, dynamic environment.
- Flexibility to travel for client meetings and industry events, as required.
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