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Customer Service Assistant (Hybrid) - Atlanta
CARMAX • Norcross, GA 30093 • Posted 30+ days ago
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Hybrid • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As a Customer Service Assistant at CarMax, you will be part of a high-energy contact center team, providing an iconic customer experience through a wide range of service interactions including phone calls, online communications, and text messages. You will handle customer inquiries, conduct follow-ups, confirm appointments, and complete administrative tasks such as processing payments and updating customer information in CarMax systems. This role requires a high level of empathy, the ability to build rapport quickly, and strong communication skills.
Responsibilities
- Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
- Triage incoming calls to the appropriate person or department to best assist the customer
- Complete administrative tasks such as processing payments and updating information in our CarMax systems
- Understand and adhere to company policies and procedures including collection policies/laws
Qualifications
Required
- High school diploma, or equivalent to 1-month related experience
- Thrive in a high energy and fast-paced environment
- Speak and listen effectively with CarMax customers via phone or in writing
- Strong written and verbal communication skills
- Basic computer knowledge, including word processing and typing skills
- Flexible work hours with shifts that may include nights, weekends, and holidays
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
About CARMAX
CarMax is an American retailer operating in the automotive industry, specializing in selling used cars. The company was founded in 1993 and has over 220 retail stores across the United States. CarMax offers customers a variety of used vehicles, financing options, extended warranties, and appraisal services.
Full Job Description
7970 - Atlanta CEC - 5707 Peachtree Parkway, Norcross, Georgia, 30092
CarMax, the way your career should be!
**Provide an iconic customer experience**
As a Customer Experience Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.
**What you will do - Essential responsibilities**
+ Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
+ Triage incoming calls to the appropriate person or department to best assist the customer
+ Complete administrative tasks such as processing payments and updating information in our CarMax systems
+ Understand and adhere to company policies and procedures including collection policies/laws
**Learn and succeed as part of a team**
This is a high-energy environment where you will work as a team to meet goals. We're not your average call center. We'll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.
**Qualifications and requirements**
+ High school diploma, or equivalent to 1-month related experience
+ Thrive in a high energy and fast-paced environment
+ Speak and listen effectively with CarMax customers via phone or in writing
+ Strong written and verbal communication skills
+ Basic computer knowledge, including word processing and typing skills
+ Flexible work hours with shifts that may include nights, weekends, and holidays
+ **Candidates must live within 1 hour of the Customer Experience Center (CEC) location**
**About CarMax**
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
CarMax, the way your career should be!
**Provide an iconic customer experience**
As a Customer Experience Assistant at one of our Contact Centers, you'll ensure we're putting people first. You'll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you're talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.
**What you will do - Essential responsibilities**
+ Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
+ Triage incoming calls to the appropriate person or department to best assist the customer
+ Complete administrative tasks such as processing payments and updating information in our CarMax systems
+ Understand and adhere to company policies and procedures including collection policies/laws
**Learn and succeed as part of a team**
This is a high-energy environment where you will work as a team to meet goals. We're not your average call center. We'll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.
**Qualifications and requirements**
+ High school diploma, or equivalent to 1-month related experience
+ Thrive in a high energy and fast-paced environment
+ Speak and listen effectively with CarMax customers via phone or in writing
+ Strong written and verbal communication skills
+ Basic computer knowledge, including word processing and typing skills
+ Flexible work hours with shifts that may include nights, weekends, and holidays
+ **Candidates must live within 1 hour of the Customer Experience Center (CEC) location**
**About CarMax**
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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