Manager, Experience Development

**Details**

+ **Department:** Consumer Experience - Technology Enablement / People Enablement

+ **Schedule:** Days, Monday - Friday, 8 am - 5 pm

+ **Location:** Remote, 20% - 50% Travel

**Benefits**

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

_*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics._

**Responsibilities**

Lead the development of new experiences and the reimagination of underperforming experiences for a wide variety of audiences. Focus on the holistic human, physical, and digital experiences and how the organization understands and exceeds expectations as it relates to behaviors, attitudes, and needs.

+ Assess and develop solutions and transformative change for existing experiences by driving results with measurable impact. Advocate for inclusive experiences across services, touchpoints, and processes.

+ Partner with the Consumer Experience team to scope research activities, including user research, concept validation, usability testing, and market research. Stay abreast of industry and non-industry developments, emerging technologies, and consumer preferences to inform strategic decision-making and ensure alignment with evolving consumer needs.

+ Ensure fluency at all levels of the organization on how to develop new experiences and use ideation techniques to drive creativity. Support the refinement of core curriculum related to experience development.

+ Frame and communicate strategic visions and future state experiences by creating engaging presentations for varied audiences.

+ Establish clear rationale, customer insights, root cause analysis, and feedback by garnering trust and confidence in design recommendations.

+ Conduct hiring, training, directing, development and evaluation of staff.

**Requirements**

Education:

+ High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred.

**Additional Preferences**

+ 5+ years experience in Design Thinking, Experience Development, Product Management and/or Human Centered Design providing innovative solutions to solve business problems.

\#LI Remote

\#AscensionCXjobs

**Why Join Our Team**

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

**Equal Employment Opportunity Employer**

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

**E-Verify Statement**

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)