Customer Support Rep

Customer Support Rep - Telecom

The customer support agent will perform work remotely mainly serving H2O Wireless retailers that operate on the H2O Direct retailer portal. The agent will take calls from retailers and customers answering questions or addressing concerns they may have. Duties include handling many inbound and outbound calls to and from customers, listening to needs or issues and providing helpful solution to meet the current and future needs of the organization.

About the Company

Telrite Holdings, Inc. is a privately held telecom company headquartered in Covington, Georgia, approximately 30 miles east of downtown Atlanta. With a secondary office in Marietta, GA, which houses our IT and technical operations, we are a leading provider of wireless services nationwide. Our brands, including PureTalk, H2O, and Life Wireless, utilize the nation's largest GSM networks to serve a diverse customer base. At Telrite Holdings, we offer a competitive compensation and benefits package, promote work-life balance, and provide a unique work environment at our Covington headquarters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Take inbound/outbound calls, provide accurate satisfactory answers to questions & concerns.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Guide callers through basic troubleshooting, navigation of company website or using H2O Wireless products or services.
• Review customer’s accounts, providing updates and information about billing, transactions, orders or other account related items.
• Collaborate with other customer care associates and leadership to improve customer services.
• Assisting customers concerns via correspondence.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Bilingual (Japanese and English)
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• Comfortable working in a fast paced atmosphere.
• Proficient with Microsoft office suite or related software.
• Ability to work independently.
• Organizational/Detailed oriented skills.

Education/Experiences

• High school diploma or equivalent
• 2 - 3 years in a call center environment, or 2 or more years of customer service experience.
• Passion for delivering great customer service.
• Solid problem solving, troubleshooting skills.
• Ability to multi-task with detail and accuracy

Please apply now. Thank you for your interest!

Note that job information in this posting is not all-inclusive. Other duties and responsibilities may be assigned and are subject to change based on business needs and management directives. Benefits are subject to eligibility rules. No phone calls, site visits, agencies, or solicitations, please. Relocation or sponsorship assistance is not available. While we would like to respond to every inquiry, the volume of submissions prevents us from contacting those that are not close matches for consideration. Life Wireless and its affiliates are equal-opportunity employers, dedicated to promoting a dynamic, culturally diverse, and drug-free work experience.