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Shift Leader
Taco Bell • Somers Point, NJ 08244 • Posted 30+ days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Shift Leader at Taco Bell is an hourly position responsible for assisting management in routine administrative and operational tasks within the restaurant. The role focuses on driving excellence in customer service, maintaining company standards in product and facility specifications, reviewing food handling procedures, and assessing operational processes. Additionally, the Shift Leader may assume full responsibility for the opening and closing of the restaurant in the absence of management, without serving in a managerial capacity.
Responsibilities
- Driving excellence in customer service
- Maintaining company standards in product and facility specifications
- Reviewing food handling procedures
- Assessing operational processes
- Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards
- Conducts periodic food safety audits
- Provides on-going coaching and feedback to crew on customer service, product quality and speed of service
- Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers
- Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets
- Reviews facility and equipment readiness
- Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards
- Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals
- Responsible for food and supplies deliveries and restaurant opening and closing in the absence of management
- Provides ongoing coaching and feedback for crew employees
- Provides "hands-on" training for crew in Learning Zone
About Taco Bell
Taco Bell, under Yum! Brands Inc., is a popular fast-food chain known for its Mexican-inspired dishes. They offer a diverse menu with options like Rolled Chicken Tacos and operate a convenient mobile app for easy ordering. Customers can also enjoy benefits through the Taco Bell Rewards loyalty program.
Full Job Description
Job Location: 036791 - Somers Point - Somers Point, NJ
Position Type: Shift Leader
Salary Range: Undisclosed
Description
Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.
Basic Purpose and Objectives of the Position
The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:
- Driving excellence in customer service
- Maintaining company standards in product and facility specifications
- Reviewing food handling procedures
- Assessing operational processes
The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.
Principle Accountabilities
Customer Satisfaction/Product Quality
- Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
- Conducts periodic food safety audits.
- Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
Financial
- Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
Operations
- Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
- Reviews facility and equipment readiness.
- Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
- Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
- In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
Human Resources
- Provides ongoing coaching and feedback for crew employees.
- Provides "hands-on" training for crew in Learning Zone.
Qualifications
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