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Field Service Technician
Getronics • Raleigh, NC 27601 • Posted 4 days ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Field Service Technician role at Getronics involves providing onsite technical hardware and break fix services for a variety of client original equipment manufacturer (OEM) products. This includes installing, maintaining, upgrading, and repairing IT products, as well as performing basic to moderately complex troubleshooting for desktops, laptops, and associated devices. The technician will interact directly with clients to address technical issues and ensure all contractual SLA's are met.
Responsibilities
- Provide onsite technical hardware and break fix services on Laptops, Desktops, Workstations, Tablets and Associated devices for both commercial and residential clients
- Installing, maintaining, upgrading and repairing of IT products
- Ensure all contractual SLA's are met and delivered within contractual requirements
- Have proven customer support experience and communicate with all stakeholders in a timely manner
- Be a Team Player and an effective and timely communicator
- Capable of handling multiple issues at once and determine priorities
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Completion of routine maintenance activities in the agreed timescales, e.g., parts administration
- Accept and deliver all service calls assigned within the established service level agreement and company requirements for each client
- All tasks will be completed in line with company security, safety, technical and quality standards and procedures and aim to provide a high degree of customer satisfaction
Qualifications
Required
- Ability to lift and or move various computer equipment up to 50 lbs.
- Complete certifications required for PC repairs
- Must own a basic repair tool kit, pc, and mobile cellular phone
Preferred
- PC certifications and/or repair experience
- Deskside based experience and use of ticket management tools
Full Job Description
Role Overview:
The Field Service Technician provides onsite repair and installation services for various OEM products, including desktops, laptops, and tablets. The role involves direct interaction with clients to address and resolve technical issues promptly and accurately.
Responsibilities:
- Provide onsite hardware repair and installation for laptops, desktops, workstations, and tablets.
- Perform maintenance, upgrades, and repairs of IT products.
- Ensure all service level agreements (SLAs) are met.
- Communicate effectively with clients and team members.
- Prioritize and manage multiple technical issues simultaneously.
- Complete administrative tasks related to each service call.
- Follow company standards for security, safety, and quality.
Skills:
- Ability to lift and move computer equipment up to 50 lbs.
- Own a basic repair toolkit, PC, and mobile phone.
- Strong customer support and communication skills.
- Basic troubleshooting and break/fix skills for laptops and desktops.
- Knowledge of operating systems, hardware, and standard software applications.
- Ability to install, test, and configure desktop, laptop, and tablet systems.
- Experience with software imaging and component replacements (e.g., memory, hard drives, SSDs, screens, keyboards).
Qualifications:
- High school diploma or equivalent.
- Relevant technical qualification and 6-12 months of work experience.
- PC repair certifications preferred.
- Experience with deskside support and ticket management tools is a bonus.
Accountabilities:
- Complete required certifications for PC repairs.
- Perform fault diagnosis and effective troubleshooting.
- Maintain parts inventory and adhere to return deadlines.
- Keep accurate real-time updates in the system.
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