Desktop Support Technician - Contract to Hire - Hybrid in Boulder

Desktop Support Technician

The Doyle Group is a proven partner for Placement and Consulting services, headquartered in Denver, CO. Our core mission is to forge genuine partnerships with our clients who seek strategic talent solutions and to assist highly skilled candidates looking for their next career opportunity. With over 30 years of industry experience, our consultative approach allows us to provide a higher level of guidance and insight, empowering our clients to secure top IT talent that fits seamlessly into their team and culture. We look forward to collaborating to help you achieve your career goals.

Job Description: The Doyle Group is currently seeking a skilled Desktop Support Technician with expertise in imaging and deskside support to join our team and serve a government client. In this role, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software to government personnel.

Responsibilities:

• Perform desktop imaging and deployment tasks, ensuring efficient setup and configuration of computer systems.

• Provide deskside support to end-users, resolving hardware and software issues promptly and effectively.

• Install, configure, and maintain desktop applications and operating systems.

• Troubleshoot and diagnose technical problems, escalating issues as needed to ensure timely resolution.

• Assist with the setup and maintenance of network equipment, including routers, switches, and access points.

• Collaborate with other IT teams to implement system upgrades and enhancements.

• Document technical procedures and solutions for knowledge sharing and future reference.

• Adhere to security protocols and best practices to ensure the confidentiality and integrity of data.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.

• Proven experience in desktop support, with a focus on imaging and deskside assistance.

• Strong knowledge of Windows operating systems.

• Proficiency in imaging tools.

• Excellent troubleshooting skills and the ability to resolve technical issues independently.

• Solid understanding of networking concepts and protocols.

• Strong communication and interpersonal skills, with the ability to interact effectively with end-users and team members.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) a plus.

• Experience working in a government or regulated environment preferred.