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Call Center Representative
Securitas Electronic Security • Green, OH 44232 • Posted 3 days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
This full-time opportunity at Securitas Technology involves working in a state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative. The role includes responding to alarm signals, managing alarm events, verifying security information, notifying emergency services, and ensuring customer notification. The position requires a high level of attention, quick and accurate response, and adherence to confidentiality standards. Training is provided, and the role includes a pay progression program, merit increases, and comprehensive benefits.
Responsibilities
- Respond to all incoming alarm signals in our automation software according to documented procedures.
- When deemed appropriate, call the premise, notify the authorities, and call a list of contacts.
- Log all information into the automation system immediately and accurately.
- Answer the multi-line telephone system.
- Ensure confidentiality of customer information at all times.
- Complete a pre-hire assessment for typing.
- Complete a paid training class and pass a final exam certifying skill as a SES Alarm Monitoring Operator.
Qualifications
Required
- High School Diploma required, some college preferred.
- 1-3 years’ work experience.
- Ability to type 30 words a minute.
- Ability to prioritize and multi-task.
- Ability to follow written and verbal instructions.
- Ability to perform duties with a high degree of urgency and accuracy.
- Good interpersonal communication and organizational skills.
- A positive attitude of teamwork and continuous improvement.
About Securitas Electronic Security
Securitas is a company in the security industry that offers a wide range of protective services including on-site guarding, mobile patrol, remote guarding, and fire and safety services. They have a large team of security officers and district managers committed to providing unparalleled security solutions while upholding values of integrity, vigilance, and helpfulness. Securitas prioritizes sustainability, diversity, and community involvement, making them a trusted security partner for businesses seeking comprehensive security solutions.
Full Job Description
This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an Alarm Monitoring Representative working a Mid-Shift, 2nd, or 3rd shift schedule which includes holidays and weekends.
Alarm Monitoring Operators are responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. They are responsible for managing alarm events, verifying security information, notifying and updating emergency services such as fire and police agencies and ensuring customers are properly notified of events. This includes answering a multi-line telephone system and performing data entry. Our job duty is similar to those of a 911 emergency dispatcher. We must be attentive and perform procedures with a quick and accurate response as our industry is life safety.
Your essential functions will include:
- Respond to all incoming alarm signals in our automation software according to documented procedures. When deemed appropriate, calls the premise, notifies the authorities, and calls a list of contacts. Logs all information into the automation system immediately and accurately
- Answers the multi-line telephone system
- Ensures confidentiality of customer information at all times
Minimum Requirements
- High School Diploma required, some college Preferred
- 1-3 years’ work experience
- Type 30 + words a minute
- Must be able to prioritize and multi task
- Must be able to follow written and verbal instructions
- Ability to perform duties with a high degree of urgency and accuracy
- Good interpersonal communication and organizational skills
- A positive attitude of teamwork and continuous improvement
- Candidates must complete a pre-hire assessment for typing
- Those selected will complete a paid training class and must pass a final exam certifying their skill as a SES Alarm Monitoring Operator
Securitas offers comprehensive benefits including:
- Alarm Monitoring Operator Pay Progression Program
- Opportunity for annual merit pay increases
- Paid company training
- Medical, Dental, Vision, and Life Insurance
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday and sick time
- Educational Assistance
- Exceptional growth opportunities
- Wide variety of employee discounts on travel, equipment, and more!
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
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