Field Service Technician - Liquid Technologies

Performs installation, commissioning, routine maintenance, emergency service, warranty work, and minor repairs to a variety of industrial equipment products and packages under occasional supervision.

Responsibilities / Tasks

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Assist with installation and/or commissioning and decommissioning of new liquid processing and new food projects.
• Support customers both remote and on site with troubleshooting mechanical and process issues.
• Support Service Sales, and CSR’s for quoting and execution of SLA’s, Emergency Service, Spare Parts, Upgrade and Modernization, etc.
• Specification of process equipment including size and materials of construction.
• Assist with designing, estimating, and executing service projects as necessary.
• Solid understanding of Heat, Process Flow, Mass Balance, Instrumentation, and Production Diagrams.
• Solid understanding of technical process and equipment design within the food industry such as (UHT / Pasteurization Systems, Aseptic Process, Valves, Pumps, Deaerators, Heat Exchangers, etc).
• Support customers in process optimization and product quality improvements.
• Write clear and thorough service tickets, start-up reports, inspection reports, customer visit reports within 10 days of completion of work for internal and external use.
• Submits all time sheets, expense reports (within 30 days), and other required paperwork within the required timeframe.
• Recommend parts for future service visits, customer inventory, and available upgrades and optimizations.
• Meets with customer at site to go over the nature of the service visit prior to beginning work.
• Meets with customer at site to review work completed and discuss any next steps.
• Provide accurate estimates of labor times to complete service visits / rebuilds.
• Provide simple operator training to customers for proper operation, preventive maintenance.
• Assist with recommendations for improved tools, procedures, etc for the service operations.
• Adheres to OSHA, company safety policies, procedural guidelines and works in a consistently safe manner.
• Must have a valid driver’s license.
• Ability to travel up to 75%.
• Performs other duties as assigned.

Your Profile / Qualifications

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education:

• Bachelor's degree in biotechnology, chemical, mechanical engineering, food science or any related field
• Technical degree in food processing, field service, or related.

Skills:

• Good English skills both written & verbal
• 5+ years’ experience in Field Service / troubleshooting of UHT and Liquid Processing Systems; installation, commissioning and decommissioning for UHT and/or Liquid Processing Systems.
• Understanding of international regulations, processes and issues in food production, including a sound understanding of cGMP, PMO, USDA, 3A and related systems
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) required.
• Outstanding attention to detail. 
• Excellent time management & organizational skills. 
• Good interpersonal, communication and influencing skills. 
• Good judgment and decision-making skills. 
• Ability to work in international and interdisciplinary teams
• Entrepreneurial spirit and work ethic

Preferred Skills

• Experience in aseptic processing

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