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Autobody Collision Customer Service Representative
Chilton Auto Body • San Francisco, CA 94102 • Posted 7 days ago
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In-person • Full-time • $20.00-$24.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at Chilton Auto Body is responsible for providing exceptional customer service throughout the repair process, including greeting customers, explaining the collision repair process, and performing administrative tasks. This entry-level position requires no prior experience but prefers candidates with autobody collision repair experience and knowledge of CCC. The role involves a variety of responsibilities including vehicle intake, administrative tasks, and training.
Responsibilities
- Review with customers and walk-through the repair process
- Greet customers by phone or in-person
- Explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures
- Establish an effective relationship with each customer to support a positive customer experience
- Complete vehicle intake process including mapping damage, photographing vehicles, and documenting work files per company and repair partner standards
- Perform administrative tasks including collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up
- Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary
- Additional responsibilities as assigned
Qualifications
Required
- Previous experience in the automotive industry preferred
- CCC One knowledge a real plus
- Ability to work collaboratively with the team to meet shared objectives
- Effective time management
- Able to multitask and manage competing priorities
- Communicate effectively with teammates, customers, and business partners
- Proficient with computers
- Excellent customer service skills
- Valid drivers' license required
- Eligible to work in the United States
- Willing and able to pass a thorough background check
- Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.
Preferred
- Bilingual (Spanish)
- Knowledge of the Collision Industry
Full Job Description
Position Title: Customer Service Representative
Department: Operations
Reports to: Location Manager
Position Summary:
The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC.
Responsibilities:
Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion
Requirements:
Preferred Qualifications:
Pay Rate: $20-24 depending on experience
Benefits:
Bonuses
Paid holidays and 2 weeks PTO
Medical, dental, vision, life insurance
Matching 401(k)
Department: Operations
Reports to: Location Manager
Position Summary:
The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Entry level; autobody collision repair experience a real plus including CCC.
Responsibilities:
- Review with customers and walk-through the repair process: Greet customers by phone or in-person; explain to customers about the collision repair process, including insurance claims information, processing, and payment procedures. The Customer Experience Representative is responsible for establishing an effective relationship with each customer to support a positive customer experience.
- Complete vehicle intake process: This includes mapping damage, photographing vehicles, and documenting work files per company and repair partner standards.
- Perform administrative tasks: Administrative tasks include collecting payments, updating rentals management portal (ARMS), supporting location manager with expense documentation (updating RHO), and conducting Accounts Receivable follow-up.
- Training: Complete assigned role-based training through Collision University and additional internal and business partner supported training as necessary.
- Additional responsibilities as assigned.
Job duties/Job description may be adjusted or added based on the needs of the business or at management discretion
Requirements:
- Previous experience in the automotive industry preferred - CCC One knowledge a real plus!!
- Ability to work collaboratively with the team to meet shared objectives.
- Effective time management.
- Able to multitask and manage competing priorities
- Communicate effectively with teammates, customers, and business partners.
- Proficient with computers.
- Excellent customer service skills.
- Valid drivers' license required.
- Eligible to work in the United States.
- Willing and able to pass a thorough background check.
- Flexible to work an 8-hour shift between 7:00 a.m. - 6:00 p.m.
Preferred Qualifications:
- Bilingual (Spanish).
- Knowledge of the Collision Industry.
Pay Rate: $20-24 depending on experience
Benefits:
Bonuses
Paid holidays and 2 weeks PTO
Medical, dental, vision, life insurance
Matching 401(k)
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