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HVAC Commercial Service Coordinator
Carrier • Brewster, NY 10509 • Posted 30+ days ago
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In-person • Full-time • $61,213-$107,122/yr • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
Carrier Commercial Service is seeking an experienced Service Coordinator to leverage technology for enhanced communication and operational efficiency. The role involves scheduling and dispatching technicians, managing technician routes, and assisting with scheduling and non-productive technician time management.
Responsibilities
- Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
- Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
- Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
- Proactively distribute work orders for jobs daily
- Adhere to scheduling guidelines and work order priority to manage schedule
- Assist with the management and recording of non-productive technician time
Qualifications
Required
- HS Diploma or GED
- 2+ years of experience in an office role as coordinator, administrator and/or dispatcher
- 1+ years of experience with Microsoft Office Suite
Preferred
- Associate's or Bachelor's Degree
- Experience in the HVAC Service Industry
- Experience with SAP and SalesForce
- Team player with the ability to multitask and prioritize daily tasks
About Carrier
Carrier is a leading American company in the HVAC industry, offering heating, ventilation, and air conditioning solutions for residential, commercial, and industrial customers. Established in 1915, Carrier has a strong global presence, operating in over 170 countries worldwide. The company's product range includes air conditioners, heat pumps, furnaces, and related services such as maintenance and repair.
Full Job Description
**Country:**
United States of America
**Location:**
CAN26: CCS-Brewster, NY Orchard Ridge Corp Park, Brewster, NY, 10509 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
**About this role**
Carrier Commercial Service has an opening for an experienced Service Coordinator. The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.
**Responsibilities**
+ Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
+ Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
+ Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
+ Proactively distribute work orders for jobs daily
+ Adhere to scheduling guidelines and work order priority to manage schedule
+ Assist with the management and recording of non-productive technician time
**Required Qualifications**
+ HS Diploma or GED
+ 2+ years of experience in an office role as coordinator, administrator and/or dispatcher
+ 1+ years of experience with Microsoft Office Suite
**Preferred Qualifications**
+ Associate's or Bachelor's Degree
+ Experience in the HVAC Service Industry
+ Experience with SAP and SalesForce
+ Team player with the ability to multitask and prioritize daily tasks
**_RSRCAR_**
\#LI-onsite
**Pay Range:**
$61,213 - $107,122 Annually
**_Carrier is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._**
**Job Applicant's Privacy Notice:**
Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice
United States of America
**Location:**
CAN26: CCS-Brewster, NY Orchard Ridge Corp Park, Brewster, NY, 10509 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
**About this role**
Carrier Commercial Service has an opening for an experienced Service Coordinator. The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.
**Responsibilities**
+ Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
+ Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
+ Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
+ Proactively distribute work orders for jobs daily
+ Adhere to scheduling guidelines and work order priority to manage schedule
+ Assist with the management and recording of non-productive technician time
**Required Qualifications**
+ HS Diploma or GED
+ 2+ years of experience in an office role as coordinator, administrator and/or dispatcher
+ 1+ years of experience with Microsoft Office Suite
**Preferred Qualifications**
+ Associate's or Bachelor's Degree
+ Experience in the HVAC Service Industry
+ Experience with SAP and SalesForce
+ Team player with the ability to multitask and prioritize daily tasks
**_RSRCAR_**
\#LI-onsite
**Pay Range:**
$61,213 - $107,122 Annually
**_Carrier is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._**
**Job Applicant's Privacy Notice:**
Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice
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