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Store Support
Home Depot • Seabrook, NH 03874 • Posted 30+ days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Store Support Associates at Home Depot are responsible for a variety of non-sales functions, including customer order fulfillment, assisting customers in the lot, and providing administrative services. They play a critical role in ensuring the highest level of customer satisfaction through direct customer or vendor interactions, cash management, and program compliance. These positions require working cooperatively with other associates, vendors, carriers, and being productive with little to some supervision.
Responsibilities
- Ensure an outstanding customer order fulfillment experience
- Assist customers in the lot
- Provide administrative services
- Direct customers to store departments or merchandise
- Answer customer questions on product order status
- Handle cash management or program compliance
- Work cooperatively with other Associates, vendors, carriers
- Be productive with little/some supervision
- Demonstrate a high level of integrity at all times
- Respond to operational concerns of all associates
- Remain focused on store specific business objectives while supporting key operational responsibilities
Qualifications
Required
- Detail-oriented
- Proven time management skills
- Ability to work cooperatively with others
- High level of integrity
About Home Depot
The Home Depot, Inc., often simply referred to as Home Depot, is an American multinational home improvement retail corporation that sells tools, construction products, appliances, and services, including fuel and transportation rentals. Home Depot is the largest home improvement retailer in the United States. In 2021, the company had 490,600 employees and more than $151 billion in revenue. The company is headquartered in unincorporated Cobb County, Georgia, with an Atlanta mailing address. It operates many big-box format stores across the United States (including the District of Columbia, Guam, Puerto Rico and the U.S. Virgin Islands); all 10 provinces of Canada; and all 32 Mexican states and Mexico City. MRO company Interline Brands (now The Home Depot Pro) is also owned by The Home Depot, with 70 distribution centers across the United States. It is the sixth largest United States–based employer globally.
Full Job Description
**Position Purpose:**
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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