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Multi Unit ManagerDistrict Manager
Dunkin' • Syracuse, NY 13203 • Posted 30+ days ago
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In-person • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Multi Unit Manager at Dunkin' provides leadership, coaching, and direction to approximately 5-8 restaurants, ensuring excellent restaurant operations, maximizing sales and profits, and delivering great guest service. This role involves analyzing sales, executing marketing initiatives, and developing business plans for the portfolio. The position requires a blend of analytical skills, team management, and a guest-focused approach.
Responsibilities
- Perform all duties of restaurant team members and managers
- Ensure all restaurants in their portfolio meet Brand operational standards and food safety standards
- Analyze restaurant sales and drive improvement in operations, execution, sales, and profitability
- Understand local marketing area and competitor trends
- Establish sales and service goals with franchise owners and restaurant managers
- Provide great guest service and resolve issues
- Lead team meetings
- Deliver training to restaurant managers on various topics including marketing windows, LTOs, and Brand initiatives
- Ensure correct execution of new products and processes in a marketing window
- Develop business plans for their portfolio and action plans with franchise owners
- Drive a clear vision and communicate effectively to the team
- Engage with Dunkin' Brands Field Operations team as appropriate
Qualifications
Required
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- 3 years previous multi-unit or similar experience in retail, restaurant, or hospitality
- College degree preferred
Preferred
- Strong analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and embrace change
- Guest focused
- Ability to train and develop a team
- Time management
- Problem solving
- Motivating others
About Dunkin'
Dunkin is a renowned coffee and baked goods chain known for its famous Iced Coffee and a wide range of bakery favorites. They also offer ready-to-drink iced coffee and milk beverages in delicious flavors like Mocha, French Vanilla, Espresso, and Original. Whether you need a morning energy boost or a delightful treat throughout the day, Dunkin provides a convenient and flavorful experience for customers on-the-go.
Full Job Description
**Multi Unit Manager**
**BENEFITS:**
+ PTO/Sick Pay
+ Health Insurance
+ 401K
+ Employee Assistant Program
+ Pay Based on Experience
+ Bonus Pay
+ Paid Training
+ Mileage/Gas Reimbursement
+ Fun Atmosphere
A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.
**Responsibilities Include:**
- Able to perform all duties of restaurant team members and restaurant managers
- Ensure all restaurants in their portfolio are meeting Brand operational standards and food
safety standards
- Analyze restaurant sales and drive improvement in restaurant operations, execution, sales
and profitability
- Understand local marketing area and competitor trends
- Establish sales and service goals with franchise owners and restaurant managers
- Provides great guest service and resolves issues
- Lead team meetings
- Deliver training to restaurant managers on a variety of topics including marketing windows
and LTOs and Brand initiatives
- Ensure that restaurants correctly execute new products and processes in a marketing
window
- Develop business plans for their portfolio and develop action plans with franchise owners.
- Drive a clear vision and clearly communicates to the team
- Engages with Dunkin' Brands Field Operations team as appropriate
**Management Responsibilities Include:**
- Recruit, hire, onboard and develop restaurant managers
- Plan, monitor, appraise and review restaurant employee performance
- Manage and coordinate the Restaurant Management team to support their restaurant
performance & execution
- Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction
Education/Experience:
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
- College degree preferred
**Key Competencies**
- Strong analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and embrace change
- Guest focused
- Ability to train and develop a team
- Time management
- Problem solving
- Motivating others
**Physical Demands/Working Conditions:**
- Standing on feet
- Repetitive motion including bending, stooping and reaching
- Lifting packages
- Wearing a headset (if applicable)
- Working in a small space
- Requires travel between restaurants
**Company Introduction**
Join Our Team and Be a Part of Our Family!
Are you seeking a workplace where you're not just another employee, but a valued member of our family? Do you yearn for a place where opportunity for growth is more than just a catchphrase? Look no further! At Bapa Network, we believe in fostering a family atmosphere, where your contributions are appreciated, and your professional aspirations are supported. Discover the opportunities that await you at Bapa Network! Become a part of our extended family. Your future is bright here, and we can't wait to welcome you aboard!
**BENEFITS:**
+ PTO/Sick Pay
+ Health Insurance
+ 401K
+ Employee Assistant Program
+ Pay Based on Experience
+ Bonus Pay
+ Paid Training
+ Mileage/Gas Reimbursement
+ Fun Atmosphere
A Multi-Unit-Leader (MUL) generally provides leadership, coaching and direction to approximately 5-8 restaurants. A MUL supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.
**Responsibilities Include:**
- Able to perform all duties of restaurant team members and restaurant managers
- Ensure all restaurants in their portfolio are meeting Brand operational standards and food
safety standards
- Analyze restaurant sales and drive improvement in restaurant operations, execution, sales
and profitability
- Understand local marketing area and competitor trends
- Establish sales and service goals with franchise owners and restaurant managers
- Provides great guest service and resolves issues
- Lead team meetings
- Deliver training to restaurant managers on a variety of topics including marketing windows
and LTOs and Brand initiatives
- Ensure that restaurants correctly execute new products and processes in a marketing
window
- Develop business plans for their portfolio and develop action plans with franchise owners.
- Drive a clear vision and clearly communicates to the team
- Engages with Dunkin' Brands Field Operations team as appropriate
**Management Responsibilities Include:**
- Recruit, hire, onboard and develop restaurant managers
- Plan, monitor, appraise and review restaurant employee performance
- Manage and coordinate the Restaurant Management team to support their restaurant
performance & execution
- Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction
Education/Experience:
- Basic computer skills
- Fluent in spoken and written English
- Basic math and financial management
- 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
- College degree preferred
**Key Competencies**
- Strong analytical skills and business acumen
- Works well with others in a fun, fast-paced team environment
- On time, demonstrates honesty and a positive attitude
- Willingness to learn and embrace change
- Guest focused
- Ability to train and develop a team
- Time management
- Problem solving
- Motivating others
**Physical Demands/Working Conditions:**
- Standing on feet
- Repetitive motion including bending, stooping and reaching
- Lifting packages
- Wearing a headset (if applicable)
- Working in a small space
- Requires travel between restaurants
**Company Introduction**
Join Our Team and Be a Part of Our Family!
Are you seeking a workplace where you're not just another employee, but a valued member of our family? Do you yearn for a place where opportunity for growth is more than just a catchphrase? Look no further! At Bapa Network, we believe in fostering a family atmosphere, where your contributions are appreciated, and your professional aspirations are supported. Discover the opportunities that await you at Bapa Network! Become a part of our extended family. Your future is bright here, and we can't wait to welcome you aboard!
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