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Desktop Support Technician- 1891842
AMS Staffing Inc. • New York, NY 10261 • Posted 1 day ago via LinkedIn
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In-person • Full-time • $95,000-$115,000/yr • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
This full-time, direct-hire position for a Desktop Support Technician is located in NYC and offers a salary between 95-115K, with benefits. The role requires ongoing flexibility with regard to working overtime and offers a 100% onsite work environment. The position involves managing workflow, fielding escalated tickets, troubleshooting issues directly, running system tests, and providing mobile device support among other responsibilities.
Responsibilities
- Manage workflow by inputting accurate problem description and resolution data in incident management system for all calls received.
- Field escalated tickets from phone support Level 1 team.
- Visit user offices to troubleshoot issues directly as required.
- Run scheduled system tests and performs requested change control testing.
- Assess and troubleshoot email delivery issues using ProofPoint console.
- Manage mobile phone and MiFi issues and administration as needed.
- Some offsite litigation-on-location setups and partner home visits may be required.
- Participate in assigned training programs.
- Strong technical writing skills and experience with drafting documentation SOP and scripts.
- Coverage of other shifts required (overtime and/or shift change) including overnight and/or weekends.
- Daily overtime may be required.
Qualifications
Required
- Helpdesk experience, preferably in a law firm environment.
- Excellent communication (verbal and written) and customer service skills.
- Extensive knowledge of the Windows OS 10/11 system and Microsoft Office O365.
- Experience with document management systems (preferably NetDocs).
- Troubleshooting remote access problems (RSA Administration, VPN, Citrix).
- Experience with Active Directory Administration and Entra Administration.
- Mobile device support (Firm iPhones, BlackBerry Work for Enterprise, InTune)
- Troubleshoot basic networking issues, knowledge of IP, basic server administration.
- Troubleshoot basic hardware and cabling issues.
- Ability to handle a high-pressure environment.
- Ability to prioritize urgent requests and multitask.
Preferred
- Some experience in Network operations.
- Experience in an ACD (automated call distribution) environment.
About AMS Staffing Inc.
AMS Staffing operates in the staffing industry, providing a wide range of staffing solutions in IT, marketing, HR, administration, clerical, accounting, and finance. They offer full-time, part-time, and temporary positions, with a dedicated team that ensures the right fit for your organization, boasting a 100% retention rate since 2002. With nationwide coverage and expert recruiters, AMS Staffing delivers high-quality candidates and exceptional service to meet your company's needs.
Full Job Description
Please send resume in WORD format should you be interested in the following Desktop Support Technician position in NYC. This is a full-time, direct-hire position with a salary between 95-105K plus awesome benefits. If you’re not interested, please pass along to your colleagues as we do pay referral fees.
Job Title: Desktop Support Technician
Location: NYC
Salary: 95-105K
OT Eligible: YES
Work Environment: 100% onsite
Daily hours: 9:30 – 5:30
Bachelor degree: PREFERRED
Essential Duties and Responsibilities include the below:
- This position requires ongoing flexibility with regard to working overtime and work hours
- Manage workflow by inputting accurate problem description and resolution data in incident management system for all calls received.
- Field escalated tickets from phone support Level 1 team.
- Visit user offices to troubleshoot issues directly as required.
- Run scheduled system tests and performs requested change control testing.
- Assess and troubleshoot email delivery issues using ProofPoint console.
- Manage mobile phone and MiFi issues and administration as needed.
- Some offsite litigation-on-location setups and partner home visits may be required.
- Participate in assigned training programs.
- Strong technical writing skills and experience with drafting documentation SOP and scripts.
- Coverage of other shifts required (overtime and/or shift change) including overnight and/or weekends.
- Daily overtime may be required.
Required:
- Helpdesk experience, preferably in a law firm environment.
- Excellent communication (verbal and written) and customer service skills.
- Extensive knowledge of the Windows OS 10/11 system and Microsoft Office O365.
- Experience with document management systems (preferably NetDocs).
- Troubleshooting remote access problems (RSA Administration, VPN, Citrix).
- Experience with Active Directory Administration and Entra Administration.
- Mobile device support (Firm iPhones, BlackBerry Work for Enterprise, InTune)
- Troubleshoot basic networking issues, knowledge of IP, basic server administration.
- Troubleshoot basic hardware and cabling issues.
- Ability to handle a high-pressure environment.
- Ability to prioritize urgent requests and multitask.
- Some experience in Network operations. (Preferred)
- Experience in an ACD (automated call distribution) environment. (Preferred)
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