Percepta • Melbourne, FL 32935 • Posted 4 days ago
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The Customer Service Case Manager at Percepta in Melbourne, FL, is responsible for creating and delivering amazing customer experiences by building relationships based on understanding the customer's needs, concerns, lifestyle, and preferences. This role involves resolving customer issues, acting as a liaison between customers and dealerships, and handling inbound customer calls regarding sales and service. The position requires strong communication skills, customer service, and the ability to use various customer satisfaction tools to resolve issues.
About Percepta
Percepta is a global contact services company that specializes in customer experience solutions across various industries. They offer services like contact center solutions, digital engagement, business support outsourcing, revenue generation programs, technology expertise, and consultancy services, all aimed at enhancing customer loyalty and satisfaction. With 18 global locations and expertise in 18 languages, they are dedicated to providing a seamless customer journey and building strong online presence for businesses.
At Percepta, we bring first-class service across each market we support. As a Customer Service Case Manager in working on site in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing
The Customer Service Case Manager will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the Customer Service Case Manager is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
During a Typical Day, You'll
What You Bring to the Role
What You Can Expect
A Bit More About Your Role
This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Culture of Service - to be treated like you are the customer from day one
Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions
Respect - a team that is accountable, dependable, and gives you their full attention
Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth - lots of learning opportunities for aspiring minds
Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
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