Percepta ā¢ Remote ā¢ Posted 2 days ago
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As a Concierge Customer Service Representative at Percepta, working from home in Asheville, NC, you will be the primary point of contact for customers and prospective buyers, managing contractual inquiries, expansion opportunities, escalations, and cancellations. This role involves creating relationships based on understanding the customer's needs, concerns, and preferences, and resolving issues in a timely manner. You will also be responsible for improving all aspects of the customer experience.
About Percepta
Percepta is a global contact services company that specializes in customer experience solutions across various industries. They offer services like contact center solutions, digital engagement, business support outsourcing, revenue generation programs, technology expertise, and consultancy services, all aimed at enhancing customer loyalty and satisfaction. With 18 global locations and expertise in 18 languages, they are dedicated to providing a seamless customer journey and building strong online presence for businesses.
At Percepta, we bring first-class service across each market we support. As a Concierge Customer Service Representative working from home in Asheville, NC, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing
Do you have a passion for service and helping others? Our Concierge Specialists provide customized, easy, effortless experiences to some of the most beloved automobile brands in the world. We support luxury customers by creating relationships based on understanding customer needs, concerns, lifestyle, and preferences. In this role, team members are empowered to make decisions and think creatively - whatever is needed to drive customer loyalty.
During a Typical Day, You'll ā¢
What You Bring to the Role
What You Can Expect
A Bit More About Your Role
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
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