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Caregiver Manager
Family Resource Home Care • Portland, OR 97240 • Posted 30+ days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Caregiver Manager at Family Resource Home Care supervises a team of caregivers, providing high-quality, professional service to both caregivers and clients. This full-time, salary position involves supervising caregiver staff, handling field calls and questions, maintaining detailed records, performing new hire orientations, and building schedules that benefit both caregivers and clients.
Responsibilities
- Provide high quality, professional service to our caregivers and clients
- Supervise caregiver staff and field calls and questions to best support them in their roles
- Maintain accurate and detailed records for caregiver communications, preferences, needs, etc.
- Perform new hire orientation each week for all new caregivers
- Reference caregiver preferred weekly hours and client preferences to build a working schedule that mutually benefits both the caregiver and client
Qualifications
Required
- At least 1 year of experience in home care staffing OR 2+ years of experience in a customer service role in the healthcare industry
- Ability to provide examples of proven excellent customer service skills with references to confirm
- Must be proficient in using computers and Microsoft Office (Excel, Outlook, Teams, SharePoint, etc)
- Ability to work well with others; experience with team collaboration and problem solving
Preferred
- 1+ year of supervisory experience
- Experience with scheduling software and/or POC software
Full Job Description
Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!
We are currently hiring for a Caregiver Manager to join our branch located in Portland, Oregon.
Summary
The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients.
Duties
+ Partner with the Talent Acquisition team to discuss client leads, current client needs/ongoing open shifts, areas of service and talent acquisition feedback regarding candidate market data, trends and behaviors.
+ Connect with new caregivers prior to orientation to engage them and prepare them for their first day.
+ Work with Talent Acquisition department to clarify new hire needs and outstanding items upon orientation day.
+ Facilitate weekly orientation for new caregivers joining the company.
+ Partner with Staffing department to provide insights regarding client and caregiver attributes, schedules and general needs.
+ Accompany new caregivers to their first shift for client introductions.
+ Provide ongoing training and support to ensure caregivers feel equipped and confident in their roles. This includes but is not limited to 1:1 training sessions in the branch or at client homes, holding skills labs to train frequently requested skill development areas, providing soft skills training and guidance, etc.
+ Partner with the Compliance department to ensure compliance with all relevant regulations, policies, and requirements governing caregiver services.
+ Proactively reach out to caregivers regarding compliance needs.
+ Serve as the designated point of contact for caregiver inquiries and concerns.
+ Conduct regular performance evaluations and provide ongoing feedback and coaching to caregivers to promote professional development and ensure high quality care.
+ Partner with the HR department to facilitate progressive discipline as needed.
+ Maintain accurate and detailed records of caregiver communications, preferences, needs, and requests.
+ Attend and participate in company meetings and trainings.
+ Adhere to all company policies, procedures, and state and federal regulations
+ Other duties as assigned.
Requirements
Minimum Qualifications:
+ Proven experience in healthcare management, senior care management, or a
related field with a minimum of 1 year of supervisory experience.
+ Proficiency in computer skills, including Microsoft Office Suite
+ Ability to prioritize tasks independently, manage time effectively, and make
sound decisions in a fast-paced and dynamic environment.
+ Excellent leadership, communication, and interpersonal skills, with the ability to
motivate and inspire a diverse team of caregivers.
+ A genuine desire to improve the quality of life for caregivers, clients, and their
family members.
+ Ability to speak, read and write English fluently.
+ 2-3 professional references
+ Valid driver's license and auto insurance
Preferred Qualifications:
+ Experience with a Point of Care software
+ Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.
Benefits & Perks
+ Medical, dental, vision and prescription insurance options
+ 3 weeks of Paid Time Off
+ 401k
+ Health Savings Account
+ Work computer and phone system
+ Employee Assistance Program
+ Leadership Development Program and career growth opportunities
FRHC is an equal opportunity employer.
We are currently hiring for a Caregiver Manager to join our branch located in Portland, Oregon.
Summary
The Caregiver Manager will supervise and lead a team of caregivers by training, developing and supporting them so they may thrive in their roles and provide quality care for our clients.
Duties
+ Partner with the Talent Acquisition team to discuss client leads, current client needs/ongoing open shifts, areas of service and talent acquisition feedback regarding candidate market data, trends and behaviors.
+ Connect with new caregivers prior to orientation to engage them and prepare them for their first day.
+ Work with Talent Acquisition department to clarify new hire needs and outstanding items upon orientation day.
+ Facilitate weekly orientation for new caregivers joining the company.
+ Partner with Staffing department to provide insights regarding client and caregiver attributes, schedules and general needs.
+ Accompany new caregivers to their first shift for client introductions.
+ Provide ongoing training and support to ensure caregivers feel equipped and confident in their roles. This includes but is not limited to 1:1 training sessions in the branch or at client homes, holding skills labs to train frequently requested skill development areas, providing soft skills training and guidance, etc.
+ Partner with the Compliance department to ensure compliance with all relevant regulations, policies, and requirements governing caregiver services.
+ Proactively reach out to caregivers regarding compliance needs.
+ Serve as the designated point of contact for caregiver inquiries and concerns.
+ Conduct regular performance evaluations and provide ongoing feedback and coaching to caregivers to promote professional development and ensure high quality care.
+ Partner with the HR department to facilitate progressive discipline as needed.
+ Maintain accurate and detailed records of caregiver communications, preferences, needs, and requests.
+ Attend and participate in company meetings and trainings.
+ Adhere to all company policies, procedures, and state and federal regulations
+ Other duties as assigned.
Requirements
Minimum Qualifications:
+ Proven experience in healthcare management, senior care management, or a
related field with a minimum of 1 year of supervisory experience.
+ Proficiency in computer skills, including Microsoft Office Suite
+ Ability to prioritize tasks independently, manage time effectively, and make
sound decisions in a fast-paced and dynamic environment.
+ Excellent leadership, communication, and interpersonal skills, with the ability to
motivate and inspire a diverse team of caregivers.
+ A genuine desire to improve the quality of life for caregivers, clients, and their
family members.
+ Ability to speak, read and write English fluently.
+ 2-3 professional references
+ Valid driver's license and auto insurance
Preferred Qualifications:
+ Experience with a Point of Care software
+ Experience working with older adults or individuals with disabilities in a caregiving or healthcare setting.
Benefits & Perks
+ Medical, dental, vision and prescription insurance options
+ 3 weeks of Paid Time Off
+ 401k
+ Health Savings Account
+ Work computer and phone system
+ Employee Assistance Program
+ Leadership Development Program and career growth opportunities
FRHC is an equal opportunity employer.
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