Account Representative

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Receive customer orders and order changes either directly from customers or from sales representatives, record, process, and place orders timely and accurately.
• Place orders for materials and supplies to be used in production on a timely basis.
• Analyze monthly usages and re-stocking per customer.
• Handle customer questions and feedback, follow-up with appropriate internal personnel as required.
• Manage and Maintain customer files.
• Process new items and purchase orders.
• Coordinate accounting credits.
• Record and distribute customer order changes.
• Email confirmations to customers.
• Assist sales personnel as appropriate to generate supplemental sales.
• Track warehouse items to ensure availability following minimum/maximum supplies levels.
• Regular and predictable attendance required.
• Complies with company policies and procedures.
• Internally track orders to help ensure on time deliveries, extreme follow through.
• Communicate to sales representative if their customer is in jeopardy of being late with deliveries.
• Comply with all company issued trainings within the specified times.
• Additional duties as assigned by management.

Qualifications

Required

• Minimum of 2 years previous customer service experience.
• High school diploma or GED required.
• Excel spreadsheet knowledge.
• Ability to write business professional emails.
• Experience working with databases such as Amtech, HRMS, or Kiwi.

Preferred

• Previous background in corrugated, paper, or similar manufacturing environments.
• College education preferred but not required.