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Doorperson (Full Time) - InterContinental Houston
IHG • Houston, TX 77007 • Posted 30+ days ago
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Doorperson at InterContinental Hotels & Resorts greets guests at the hotel entrance, assists with front door and unloading baggage, and coordinates with bell-persons and luggage attendants for baggage handling. This role is crucial in creating a welcoming and memorable experience for guests by being charming, staying in the moment, and making it memorable.
Responsibilities
- Welcome all arriving guests; assist guests with front door and unloading luggage from vehicles.
- Alert management of any suspicious activities or characters.
- Coordinate baggage handling with bell-persons and/or luggage attendants; may assist with luggage handling as necessary.
- Assist departing guest with all luggage and transportation needs; invite departing guests back to the hotel and thank them for visiting.
- Summon taxis, shuttle drivers, or valet parking attendants upon guest request; control traffic flow at hotel entrance.
- Perform other duties as assigned such as ensuring the hotel entrance is free of litter and debris.
Qualifications
Required
- High school diploma or equivalent.
- One year guest service or doorperson experience preferred.
- Must speak fluent English.
- Ability to carry, push or lift items weighing up to 100 pounds.
- Ability to handle objects such as luggage.
- Ability to bend, stoop, kneel.
Preferred
- Other languages preferred.
About IHG
IHG Hotels & Resorts is a global leading hotel company offering a diverse portfolio of hotels and services under various brands catering to different market segments, from luxury resorts to budget-friendly options. With a strong network of over 5,900 hotels in more than 100 countries, IHG provides accommodation options for diverse travelers worldwide. The company focuses on enhancing its loyalty program, sustainability efforts, and expanding its global footprint to deliver exceptional experiences to guests.
Full Job Description
**JOB OVERVIEW:**
Greet guest at hotel entrance and assist guests with front door and unloading baggage.
At **InterContinental Hotels & Resorts®** we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
+ **Be charming** by being approachable, having confidence and showing respect.
+ **Stay in the moment** by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
+ **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
**DUTIES AND RESPONSIBILITIES:**
**Financial Returns**
+ Welcome all arriving guests; assist guests with front door and unloading luggage from vehicles. Alert management of any suspicious activities or characters.
**People**
+ Coordinate baggage handling with bell-persons and/or luggage attendants; may assist with luggage handling as necessary.
**Guest Experience**
+ Assist departing guest with all luggage and transportation needs; invite departing guests back to the hotel and thank them for visiting.
+ Summon taxis, shuttle drivers, or valet parking attendants upon guest request; control traffic flow at hotel entrance.
**Responsible Business**
+ Coordinate baggage handling with bell-persons and/or luggage attendants; may assist with luggage handling as necessary.
+ Perform other duties as assigned such as ensuring the hotel entrance is free of litter and debris.
**QUALIFICATION AND REQUIREMENTS**
High school diploma or equivalent, and one year guest service or doorperson experience preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
+ Carrying, pushing or lifting items weighing up to 100 pounds.
+ Handling objects such as luggage
+ Bending, stooping, kneeling
Other:
+ Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
+ Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
+ May be required to work nights, weekends, and/or holidays
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Greet guest at hotel entrance and assist guests with front door and unloading baggage.
At **InterContinental Hotels & Resorts®** we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
+ **Be charming** by being approachable, having confidence and showing respect.
+ **Stay in the moment** by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
+ **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
**DUTIES AND RESPONSIBILITIES:**
**Financial Returns**
+ Welcome all arriving guests; assist guests with front door and unloading luggage from vehicles. Alert management of any suspicious activities or characters.
**People**
+ Coordinate baggage handling with bell-persons and/or luggage attendants; may assist with luggage handling as necessary.
**Guest Experience**
+ Assist departing guest with all luggage and transportation needs; invite departing guests back to the hotel and thank them for visiting.
+ Summon taxis, shuttle drivers, or valet parking attendants upon guest request; control traffic flow at hotel entrance.
**Responsible Business**
+ Coordinate baggage handling with bell-persons and/or luggage attendants; may assist with luggage handling as necessary.
+ Perform other duties as assigned such as ensuring the hotel entrance is free of litter and debris.
**QUALIFICATION AND REQUIREMENTS**
High school diploma or equivalent, and one year guest service or doorperson experience preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
+ Carrying, pushing or lifting items weighing up to 100 pounds.
+ Handling objects such as luggage
+ Bending, stooping, kneeling
Other:
+ Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
+ Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
+ May be required to work nights, weekends, and/or holidays
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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