Front Desk Lead / Inventory Specialist

We are looking for someone that is a company and team minded individual who is solution focused, a problem solver, driven to add value and advance the business. Open and willing to wear multiple hats to meet the daily needs of the business. This is a full and/or part time position in the salon. We have two locations (840 Willow rd, Northbrook IL. 60029) and bouncing between both locations is favored but not mandatory.

Customer Service

• Model and provide stellar salon experience for all guests, serve guest from beginning to end
• Manage appointment book to allow the salon to run smoothly
• Support and problem solve with service providers as situations arise and quickly resolve to prevent escalations
• Dress polished and professional for high end cut and color salon
• Work and cover the front desk as needed

Sales

• Fill last minute openings, drive retail sales and upsell services to maximize opportunities and meet salon sales goals
• Motivate stylists to sell, identify incentives, help them to reach personal and salon goals
• Run sales reports and identify growth opportunities for business

Training/Recruitment/Coaching

• Assist management team with hiring, recruiting and training of all new hires
• Develop and promote stylist and support staff
• Update and keep training manuals current
• Identify opportunities and implement improved processes/procedures
• Create and communicate new procedures internally
• Address sensitive topics with employees, e.g. dress code, timeliness, customer service, etc.
• Serve as resource to staff, “the go to person,” be approachable and willing to help

Inventory/Website/Salon Supplies

• Place and receive shop supply and retail orders with salon distributors to meet the business needs
• Define model quantities and order points for products with owner
• Manage credits and product returns with distributors
• Provide list and if needed shop for salon groceries
• Coordinate weekly flower order for salon
• Enter new products into Meevo and Shopify
• Fulfill website client orders
• Ensure product inventory accuracy across all systems

Register/Cash Management

• Oversee cash drawer is on and service/product purchases are accurately recorded
• Place hair extension orders and allocate proper funds to house and stylist
• Maintain fresh cash change purses at home location

Miscellaneous Management Duties

• Full time accessibility
• Serve as back up to Director of Operations, assist with projects to better business
• Attend staff meetings
• Manage phone system when closing early, holidays, etc. as needed
• Open/extend schedules and adjust service timing for stylists
• Entering payroll (currently being done but may become part of responsibilities)

Time Expectations

In our Vernon Hills Location we are open 6 days a week (closed Mondays for now) Days Nights and one weekend day needed.

In our Northbrook Location, we are open 7 days a week and have Days Nights and one weekend day needed

Compensation

Part time/Full time Desk associates are typically hourly starting at $16 per hour with room to grow depending on performance and tasks given. PTO is 1 hour for every 40 hours worked according to Illinois law.

Full time/Part time Assistant Manager can be salary and will receive 1 week or 2 weeks PTO depending on hours worked