Specialty Pharmacy Liaison

Specialty Pharmacy Liaison

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**Date Posted:** 09/17/2024

**Requisition Number:** 8092

**Location:** Commerce Place

**Work Days:** Day, evening, weekends, holiday

**Category:** Pharmacy

**Department:** Central Refill Program

**Job Type:** Full time

**Work Shift:** Various Shifts

**Hours/Week:** 40.00

**Union:** No

**Union Name:** Non Union

Under the general supervision of the Supervisor of the Clinical Call Center Pharmacy and the immediate supervision of the Ambulatory Pharmacists, and within established organizational and departmental policies and procedures, the Specialty Pharmacy Liaison performs various non-judgmental aspects of pharmaceutical care in an ambulatory pharmacy setting. This position acts as a liaison between the specialty/retail pharmacy and the prescribers to document, submit, communicate outcomes and appeal if necessary all pharmacy/medical prior authorizations. Is also involved in all aspects of obtaining patient access to prescribed medication. The Specialty Pharmacy Liaison is a unique role that provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care. The Specialty Pharmacy Liaison works closely with patients to deliver a full continuum of medication adherence support by utilizing CHA's various tools and applications. Encourages patients of clinics to utilize CHA pharmacy to fully benefit from its superior patient care services. The Specialty Pharmacy Liaison will be integrated with the clinic team (doctors, nurses, staff, etc.) which is critical to the liaison's success.

Responsibilities:

- Accurately creates/maintains a patient profile of health- and insurance-related information in the pharmacy computer system.

- Accurately registers patients as required and enters prescription orders into the computer systems.

- Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

- Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

- Assists Ambulatory Pharmacists in filling prescription orders, compounding various non-sterile products, dispensing prescriptions and making the offer to counsel.

- Assists Ambulatory Pharmacists in handling phone calls from patients and health care providers.

- Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

- Accurately and safely handles cash received from patients. Maintains appropriate records.

- Ability to communicate clearly and effectively in written English with internal and external customers.

- Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Supervisor/manager monitors work progress.

- Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.

- Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.

- Flexibility to adapt to changes in the departmental needs including but not limited to: offering assistance to other team members, adjusting assignments, etc.

Qualifications:

Education:High school diploma or G.E.D. certificate is required; AD or BA is preferred

Work experience:Experience with computer systems required, including web based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint.

Specialty Pharmacy experience and/or prior authorization experience is preferred.

Licensure: License Massachusetts Registered Pharmacy Tech required.

Registration:Must have a current pharmacy technician registration in good standing from the Massachusetts Board of Registration in Pharmacy or be eligible for registration in MA. In lieu of an active MA registration, candidates must register prior to working 1000 hours at the Cambridge Health Alliance (CHA). Failure to register within this time period will result in the discontinuation of employment at CHA.

Certification: Completion of a Board of Pharmacy approved certifying body pharmacy technician certification examination is preferred. 3-5 years related work experience required in Pharmacy.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

_Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA._

_Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality._

_At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People._