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Receptionist
RWJBarnabas Health • Somerville, NJ 08876 • Posted 30+ days ago
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In-person • Part-time • Entry Level
Job Highlights
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The Receptionist at RWJ Somerset is responsible for maintaining high standards of customer service within the Reception department, including maintaining patient information services at the lobby reception desk and other designated locations. This role involves greeting patients and visitors, providing accurate information and directions, and ensuring positive guest relations. The position requires flexibility, computer literacy, and the ability to multitask in a fast-paced environment.
Responsibilities
- Greets patients and visitors as soon as they approach the desk in a courteous manner
- Offers assistance and provides accurate information and directions
- Exhibits friendly and helpful behavior by anticipating and responding to the needs of patients and visitors
- Exhibits proficiency in computer use
- Ensures that visitors and callers receive accurate information
- Answers telephone calls promptly and appropriately
- Adheres to department policy regarding transferring calls and disseminating patient information
- Demonstrates telephone courtesy and positive guest relations skills
- Has general knowledge of all department locations throughout the hospital
- Demonstrates good communication and customer service skills
- Has knowledge of Hospital Policy regarding courtesy parking
- Has knowledge of Patient privacy policy and procedures
- Checks and assigns vendor passes
- Checks employee ID badges
- Monitors and reports suspicious activity to security
- Serves as representative of Volunteer Services in the absence of Director and coordinator
- Assists in the training and supervision of volunteers assigned at the Info desk
- Demonstrates sensitivity and tact in dealing with volunteers
Qualifications
Required
- 1-2 years of experience in similar position/customer service role, preferably in a hospital
- Excellent communication and customer service skills
- Computer literacy
- Ability to multitask in a fast-paced environment
Preferred
- High School diploma
- Spanish speaking
About RWJBarnabas Health
RWJBarnabas Health is a leading healthcare system in New Jersey, offering a wide range of services including primary and specialty care, emergency services, behavioral health, women's health, pediatric care, cancer treatment, and cardiovascular services. The company was formed in 2015 through a merger between Robert Wood Johnson Health System and Barnabas Health, creating a comprehensive network of medical facilities across the state. Based in West Orange, New Jersey, RWJBarnabas Health focuses on providing high-quality patient care, education, research, and addressing social determinants of health.
Full Job Description
ReceptionistReq #:0000151448
Category:Clerical / Administrative Support
Status:Per Diem
Shift:Day
Facility:RWJ Somerset
Department:Volunteers
Location:
RWJUH Somerset, 110 Rehill Ave, Somerville, NJ 08876
Job Overview:
Maintains high standards on a daily basis as they pertain to customer service within the Reception department. Responsible for maintaining patient information services at the lobby reception desk and other designated locations. Demonstrates positive guest relations to all patients, staff and visitors.
Qualifications:
Required:
+ 1-2 years of experience in similar position/customer service role, preferably in a hospital
+ Candidate will possess excellent communication and customer service skills, computer literacy and ability to multitask in a fast-paced environment
Preferred:
+ High School diploma
+ Spanish speaking is a plus!
Scheduling Requirements:
+ Day Shift
+ Flexibility required
+ Per Diem
Essential Functions:
+ Greets patients and visitors as soon as they approach the desk in a courteous manner
+ Offers assistance and provides accurate information and directions
+ Exhibits friendly and helpful behavior by anticipating and responding to the needs of patients and visitors
+ Exhibits proficiency in computer use
+ Ensures that visitors and callers receive accurate information.
+ Answers telephone calls promptly and appropriately
+ Adheres to department policy regarding transferring calls and disseminating patient information
+ Demonstrates telephone courtesy and positive guest relations skills
+ Has general knowledge of all department locations throughout the hospital
+ Demonstrates good communication and customer service skills as they relate to the patient population served i.e.: infant, pediatric, adolescent, adult and geriatric
+ Has knowledge of Hospital Policy regarding courtesy parking
+ Has knowledge of Patient privacy policy and procedures
+ Checks and assigns vendor passes
+ Checks employee ID badges
+ Monitors and reports suspicious activity to security
+ Serve as representative of Volunteer Services in the absence of Director and coordinator
+ Assists in the training and supervision of volunteers assigned at the Info desk
+ Demonstrates sensitivity and tact in dealing with volunteers
+ Assists with any other functions which pertain to the Reception Services and Security department
Other Duties:
+ Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
RWJBarnabas Health is an Equal Opportunity Employer
Category:Clerical / Administrative Support
Status:Per Diem
Shift:Day
Facility:RWJ Somerset
Department:Volunteers
Location:
RWJUH Somerset, 110 Rehill Ave, Somerville, NJ 08876
Job Overview:
Maintains high standards on a daily basis as they pertain to customer service within the Reception department. Responsible for maintaining patient information services at the lobby reception desk and other designated locations. Demonstrates positive guest relations to all patients, staff and visitors.
Qualifications:
Required:
+ 1-2 years of experience in similar position/customer service role, preferably in a hospital
+ Candidate will possess excellent communication and customer service skills, computer literacy and ability to multitask in a fast-paced environment
Preferred:
+ High School diploma
+ Spanish speaking is a plus!
Scheduling Requirements:
+ Day Shift
+ Flexibility required
+ Per Diem
Essential Functions:
+ Greets patients and visitors as soon as they approach the desk in a courteous manner
+ Offers assistance and provides accurate information and directions
+ Exhibits friendly and helpful behavior by anticipating and responding to the needs of patients and visitors
+ Exhibits proficiency in computer use
+ Ensures that visitors and callers receive accurate information.
+ Answers telephone calls promptly and appropriately
+ Adheres to department policy regarding transferring calls and disseminating patient information
+ Demonstrates telephone courtesy and positive guest relations skills
+ Has general knowledge of all department locations throughout the hospital
+ Demonstrates good communication and customer service skills as they relate to the patient population served i.e.: infant, pediatric, adolescent, adult and geriatric
+ Has knowledge of Hospital Policy regarding courtesy parking
+ Has knowledge of Patient privacy policy and procedures
+ Checks and assigns vendor passes
+ Checks employee ID badges
+ Monitors and reports suspicious activity to security
+ Serve as representative of Volunteer Services in the absence of Director and coordinator
+ Assists in the training and supervision of volunteers assigned at the Info desk
+ Demonstrates sensitivity and tact in dealing with volunteers
+ Assists with any other functions which pertain to the Reception Services and Security department
Other Duties:
+ Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
RWJBarnabas Health is an Equal Opportunity Employer
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