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Automotive Service Client Care Specialist
Herb Chambers Honda of Seekonk • Seekonk, MA 02771 • Posted 30+ days ago
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In-person • Full-time • Entry Level
Job Highlights
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Herb Chambers Honda of Seekonk is seeking an Automotive Service Client Care Specialist to join their team. The role involves handling inbound/outbound calls and appointment setting for service customers at a centralized Herb Chambers Service BDC. Ideal candidates should be comfortable with high volume calling, possess strong communication skills, and have a positive attitude. Previous experience in customer service, telemarketing, retail, or sales is a plus, but not required.
Responsibilities
- High volume of outbound and inbound phone calls
- Creating appointments for guests in our service departments
- Learning customers’ needs while building rapport
- Completing follow-up tasks on daily activities, contact lists and campaigns
- Daily and Monthly performance reporting
Qualifications
Required
- Strong phone, email, and communication skills
- Positive attitude and high energy at all times
- Basic MS Office knowledge; computer software and Internet proficiency
- Professional appearance, verbal/written communication and strong
Preferred
- Previous dealership experience
Full Job Description
Imagine coming to work every day with the tools and training you need to be successful and the confidence knowing you are working for the best. Voted a Top Place to Work by The Boston Globe consecutively!
For over 35 years we have been committed to providing an exceptional client experience and we know that starts with our most valuable resource-our team members. Herb Chambers Honda of Seekonk is currently looking for an Automotive Service Client Care Specialist to join our team!
As a BDC/Client Care Specialist at our state-of-the-art centralized Herb Chambers Service BDC, you will handle inbound/outbound calls and appointment setting for our service customers. We are looking for someone comfortable with high volume calling, a “GO GETTER" and a professional well-spoken candidate. If you have experience in customer service, telemarketing, retail, or sales then we encourage you to apply today! Previous dealership experience is a plus, but not required.
Turn your talent into profit and apply today!
What do we offer you?
- Nationally recognized training and tools
- Medical (HMO & PPO), vision, life & Dental
- 401K Retirement
- Newly remodeled & state-of-the-art work space and environment
What are day-to-day responsibilities?
- High volume of outbound and inbound phone calls
- Creating appointments for guests in our service departments
- Learning customers’ needs while building rapport
- Completing follow-up tasks on daily activities, contact lists and campaigns
- Daily and Monthly performance reporting
What are the job requirements?
- Strong phone, email, and communication skills
- Positive attitude and high energy at all times
- Basic MS Office knowledge; computer software and Internet proficiency
- Professional appearance, verbal/written communication and strong
- Strong phone, email, and communication skills
- Positive attitude and high energy at all times
- Basic MS Office knowledge; computer software and Internet proficiency
- Professional appearance, verbal/written communication and strong
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